News

Response to E.ON gas cuts

Published: March 8, 2010

Responding to today’s announcement of gas price cuts by E.ON, Marieke Dwarshuis, Director of Consumer Focus Scotland said:
‘E.ON customers will see this as a piece of welcome news.  Any price cut is better than no price cut at all,  but a pattern is emerging and yet again our energy companies are operating with a pack [...]

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Post office closures have broken community ties

Published: February 04, 2010

Our research shows the real detriment people face, especially vulnerable people, when their local post offices are closed. We found examples of people who relied on public transport or who were elderly or disabled and struggled to access services."

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Government must bank opportunity to help poorest consumers

Published: January 04, 2010

Research in Wales has shown that almost 200,000 people do not have bank account, which is around 8 per cent of the population over 16. It is estimated that 10 per cent of households in Wales have a POCA, slightly above the UK average of 7 per cent.

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Capital City surfers are most confident online buyers

Published: December 11, 2009

Web surfers in Cardiff and South East are the most confident in Wales when it comes to buying online – that’s the conclusion from a survey carried out by Consumer Focus Wales. Almost eight out of ten on-line shoppers in the region felt they knew their rights when it comes to internet shopping – compared to less than seven out of ten across the rest of Wales.

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