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  • Faster broadband must be followed up with honest advertising

    2 February 2012

    Responding to Ofcom’s new research on UK broadband speeds, Adam Scorer, Director of Policy and External Affairs at Consumer Focus, said:  ‘It’s good news that customers are getting faster broadband speeds. But there is still often a very clear gap between the maximum speeds advertised by suppliers and what people actually receive. People don’t expect [...]

  • Government assurances on voluntary smart meter roll-out

    1 February 2012

    Following DECC confirmation of Government assurances that it will be voluntary rather than compulsory for households to have a smart energy meter fitted, Zoe McLeod, energy expert at Consumer Focus, said:   ‘It is welcome that the Government has clarified that customers have a choice over whether they have a smart meter or not. Smart meters have [...]

  • January e-newsletter: The latest energy news, the lowdown on online public services and more

    27 January 2012

    This month:
    - Energy news
    - Post news
    - What consumers think of online public services
    - Downsides to digital
    - What’s new from Consumer Focus – our latest research
    - Behaviour change and CSR conference

  • Financial Services Bill announcement

    27 January 2012

    Responding to the announcement of the Financial Services Bill, Sarah Brooks, Director of Financial Services at Consumer Focus said:   ‘This is a once in a generation opportunity to reform our financial regulation and it is vital we get it right. Consumers have been losing out for too long. It is important that the Bill ensures [...]

  • Government loses solar subsidy appeal

    25 January 2012

    Responding to the solar subsidy appeal decision today Liz Lainé, energy expert at Consumer Focus said:  ‘Consumers want certainty on what to expect when they sign up for solar panels, or any other energy efficiency programme.  An ongoing legal battle would be likely to undermine consumer confidence so we’d urge the Government to draw a [...]

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  • Filling the gaps – Accuracy of Green Deal advice for cavity-walled homes

    Filling the gaps (cover)

    13 January 2012

    Consumer Focus is asking Government to take swift action to make changes to the way energy efficiency assessments treats cavity wall insulation. Consumer Focus has found that RdSAP, the Government’s energy efficiency assessment method, will never recommend cavity wall insulation for homes built after 1983, despite up to 2.3 million homes being built after this date with clear, unfilled cavity walls.

  • Help us to make a difference in 2012/13

    Annual plan 2011-12 - cover

    20 December 2011

    We are asking our stakeholders what we should be doing on behalf of consumers in 2012/13. Consumer Focus Scotland and Consumer Focus Wales will be consulting on Scotland and Wales specific work areas. Consumer Focus works with a large number of stakeholders including other consumer bodies, campaigning charities, industry, regulators, governments, and the European Commission. [...]

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  • Warm Front – use it or lose it

    jonathan_stearn_150px

    31 January 2012

    Making sure homes are properly insulated and have decent heating can make a big difference to reducing energy bills and keeping warm and well.

    Fuel poverty is on the up in the UK with almost seven million households estimated to spend more than 10 per cent of their income on fuel. Did you know that Warm Front is the only Government-funded scheme to tackle fuel poverty and improve energy efficiency in the poorest households in England? But the scheme is set for an underspend of up to £30 million this year. Older people, families and people with long-term health problems are the ones who will miss out on much-needed help. We’ve joined forces with National Energy Action to encourage anyone who thinks they may be eligible for Warm Front to put in a claim.

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