Misleading energy sales  

Ofgem, the energy regulator, has begun investigations to establish whether four energy suppliers are complying with new obligations to prevent misselling. Ofgem has also set up a hotline (08454 04 05 06) for customers to call if they have concerns.

We welcome the  investigation into doorstep and telephone energy sales practices by four of the ‘Big Six’ energy suppliers.

To help consumers to get the best energy deal for them, Consumer Focus and Ofgem have produced an leaflet with practical advice and information. We are also urging customers thinking about switching to call or go online to an accredited price comparison service to get unbiased information on the best deal. Information on how to switch suppliers can be found in our advice section.

For more information please see our press release.

Any customer who feels they have been misled by a doorstep or telephone energy salesman should also report this to Consumer Direct so action can be taken.