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  • January e-newsletter: The latest energy news, the lowdown on online public services and more

    27 January 2012

    This month:
    - Energy news
    - Post news
    - What consumers think of online public services
    - Downsides to digital
    - What’s new from Consumer Focus – our latest research
    - Behaviour change and CSR conference

  • Government loses solar subsidy appeal

    25 January 2012

    Responding to the solar subsidy appeal decision today Liz Lainé, energy expert at Consumer Focus said:  ‘Consumers want certainty on what to expect when they sign up for solar panels, or any other energy efficiency programme.  An ongoing legal battle would be likely to undermine consumer confidence so we’d urge the Government to draw a [...]

  • Warm Front energy help scheme getting a frosty reception

    25 January 2012

    Consumer Focus and National Energy Action are warning that the UK Government’s flagship scheme to help the poorest households in England to make their homes warmer and cut their energy bills, is set for up to a £30 million underspend this year. This means many older people, families and people with long-term health problems will [...]

  • Ed Davey announcement on future of post offices

    24 January 2012

    Responding to the news that Royal Mail and Post Office Limited (POL) have agreed a commercial arrangement that will provide a significant amount of security for the network over the next ten years, Mike O’Connor, Chief Executive of Consumer Focus said: ‘We welcome this announcement by Edward Davey –  a ten year deal is good [...]

  • Millions of customers missing out on big savings on their energy bill

    18 January 2012

    Consumer Focus and Energy UK are urging consumers to take one simple step to call their supplier and find out how much they could save on their energy bills, by better insulating their home and checking they are on the best tariff or payment method. The call comes during Big Energy Week, as millions of [...]

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  • Filling the gaps – Accuracy of Green Deal advice for cavity-walled homes

    Filling the gaps (cover)

    13 January 2012

    Consumer Focus is asking Government to take swift action to make changes to the way energy efficiency assessments treats cavity wall insulation. Consumer Focus has found that RdSAP, the Government’s energy efficiency assessment method, will never recommend cavity wall insulation for homes built after 1983, despite up to 2.3 million homes being built after this date with clear, unfilled cavity walls.

  • Help us to make a difference in 2012/13

    Annual plan 2011-12 - cover

    20 December 2011

    We are asking our stakeholders what we should be doing on behalf of consumers in 2012/13. Consumer Focus Scotland and Consumer Focus Wales will be consulting on Scotland and Wales specific work areas. Consumer Focus works with a large number of stakeholders including other consumer bodies, campaigning charities, industry, regulators, governments, and the European Commission. [...]

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  • What do energy consumers face in 2012?

    liz_laine_150px

    20 January 2012

    It’s Big Energy Week, so it seemed worth looking ahead to see what consumers face in what could be a big energy year. In 2011 you probably saw your energy bills go up. The average energy bill rose over 21 per cent, and the number of customers entering new debt repayment arrangements rose by 20 per cent and 25 per cent for gas and electricity customers respectively.

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