Postal Services meeting the public’s needs

The most comprehensive independent survey ever conducted into the views and experiences of postal service users in Scotland has revealed that mail services and post offices are meeting their needs on many different levels.

Scottish Postal Services: Consumer Survey 2010, was commissioned by Consumer Focus Scotland and conducted with a representative sample of adults across Scotland. The results highlight the continuing strong interest in, and loyalty to, both mail services and post offices that consumers have, with those living in remote rural areas having a particularly strong attachment to postal services and an eagerness to protect and develop them in their locality.

The survey found that over three-quarters of consumers rated the overall reliability of the mail delivery service as very or quite good. It also found that four in five consumers visit a post office at least once a month, while a similar number believe that the post office plays an important role in their local community.

However, the survey also identified areas for improvement, with problems with sending and receiving mail and long post office queues being the main concerns identified by consumers.

For more information see our press release.