Consumer Focus Scotland has published a new report that provides a blueprint for the future of the civil justice system in Scotland. Making Civil Justice Work for Consumers sets out our policy position on civil justice reform and highlights the key areas of the system that are priorities for change. Click here to read the full or summary versions of the report.
If you have an enquiry or if you need advice about a problem with your energy company or postal operator contact Consumer Direct.
For advice on how to make an energy-related complaint, click here. Click here for post. For advice on other consumer matters, please click here.
Information on Consumer Focus’ complaints investigation powers can be found here.
To access the archived Scottish Consumer Council site, please click here.
Consumer Focus Scotland welcomes decision on public information notices
17/03/2010
Blueprint for improving access to justice published
15/03/2010
08/03/2010
Response to Scottish & Southern Energy gas cuts
04/03/2010
Scotland’s NHS in 17 Languages
24/02/2010
Response to OFT home buying and selling report
18/02/2010
Consumer champion welcomes post office fund announcement
03/02/2010
Prize winning school receives cooking demonstration from James Martin
03/02/2010
Closures mean poorer post office services
11/12/2009
Don’t let dangerous gifts spoil your Christmas
10/12/2009
A new campaign to promote Consumer Focus Scotland’s series of specialist consumer guides has been launched. The guides provide detailed information and advice on a range of issues important to consumers in Scotland, including education law, the legal system, buying and selling a house and maintaining tenements.
For more information about any of the guides, or how to order them, click here.