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Consumer Focus Scotland Annual Plan 2012-13
Our plan to stand up for consumers in Scotland
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21st century heating in rural homes
There are over half a million households not on the gas grid in Scotland and half of these households are now in fuel poverty. It’s time for 21st century heating in rural homes – read our new report about tenants and landlord experiences of renewable heat.
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Households should be at the heart of Hydro plans
It is important that the Scottish Government spells out more clearly how consumers will benefit from ambitious ‘Hydro Nation’ proposals to develop the economic potential of Scotland’s water.
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Trust and Transparency
Our investigation has raised concerns about Scottish Water’s relationship with private firm Homeserve and sales tactics used on water customers in Scotland.
- @cfscotland1: RT @Ofcom: Ofcom calls on broadband providers to improve speeds information http://t.co/OagGChEq
3 days ago
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Consumer watchdog sets out moves needed to make post office changes work better for customers
11 May 2012
Consumer watchdog sets out moves needed to make post office changes work better for customers Consumer Focus Scotland is calling for improvements to the new Post Office Local (PO Local) model, if it is to work better for consumers. The call comes as a new report from the watchdog – ‘Open all hours’ – shows [...]
Scottish watchdog: Clegg energy move good idea but long overdue
11 April 2012
Responding to moves announced by the Deputy Prime Minister today (Weds 11 April) to help customers to get the best deal from their energy supplier, Trisha McAuley, Deputy Director of energy watchdog Consumer Focus Scotland, said: ‘There are some good ideas here. For example transferring customers to the best deal when their contract comes to [...]
Time to get smarter with Scotland’s local renewables dividend
10 April 2012
Scotland’s consumer watchdog says Community Benefit Funds from renewables can help tackle fuel poverty and improve energy efficiency Hundreds of thousands of pounds paid by renewable energy developers to local communities could be invested in improving energy efficiency and helping take thousands more Scottish homes out of fuel poverty. In a report published today, Reaping [...]
Consumer Focus Scotland response to stamp price increases
27 March 2012
Responding to the news of stamp prices announced today, Trisha McAuley, Deputy Director at Consumer Focus Scotland, said: ‘This is not great news for consumers in Scotland. I doubt anyone is going to think about the challenges facing Royal Mail when they are paying 60p for a first class stamp. Unfortunately, the economics of Royal [...]
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Latest Publications RSS
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Consumer Network briefing for the Scottish Government on their future Digital Public Services Strategy
4 May 2012
Towards the end of 2011 the Scottish Government asked Consumer Focus Scotland to help them explore consumers’ views of digital public services. The use of digital technology potentially allows greater scope for people to access the services they need at a time and place that suits them. The Scottish Government were keen to find out [...]
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Evidence to the Health and Sport Committee on the Social Care (Self-directed Support) (Scotland) Bill
4 May 2012
We have a particular interest in ensuring that older consumers are put at the heart of decisions on Scotland’s public service provision, and as such our evidence is largely based on our recent work with Community Food and Health (Scotland) on food services for older people living at home – Meals and messages: a focus [...]
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