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Blueprint for improving access to justice published

 

Consumer Focus Scotland has published a new report that provides a blueprint for the future of the civil justice system in Scotland. Making Civil Justice Work for Consumers sets out our policy position on civil justice reform and highlights the key areas of the system that are priorities for change. Click here to read the full or summary versions of the report.

Who we are

Consumer Focus is the new consumer champion working in England, Wales, Scotland and, for post, Northern Ireland. Find out all about us here. Consumer Focus Scotland has published its Operational Forward Work Programme for 2009/10. We will be working across a broad range of areas covering both public services and private markets and including parental representation in education; the user focus in scrutiny; public legal education; fuel poverty; post offices and digital TV switchover. The work programme is available here.

Looking to make a complaint?

consumer-directIf you have an enquiry or if you need advice about a problem with your energy company or postal operator contact Consumer Direct.

For advice on how to make an energy-related complaint, click here. Click here for post. For advice on other consumer matters, please click here.

Information on Consumer Focus’ complaints investigation powers can be found here.

To access the archived Scottish Consumer Council site, please click here.

Consumer Guides

A new campaign to promote Consumer Focus Scotland’s series of specialist consumer guides has been launched. The guides provide detailed information and advice on a range of issues important to consumers in Scotland, including education law, the legal system, buying and selling a house and maintaining tenements. For more information about any of the guides, or how to order them, click here.