Policy & Research
We are an economy-wide consumer policy and advocacy organisation, but we cannot cover every failing market and every consumer protection priority. To be most effective we focus on those areas where we have a particular responsibility or where we can make a big difference.
- If consumers are treated unfairly we empower them, as far as is possible, to sort out issues themselves.
- If big policy decisions are being made or there is significant market failure, we represent consumer interests with strong evidence and clear argument.
- If some groups of consumers find themselves at a disadvantage we will challenge companies, regulators and other to safeguard their interests and improve levels of protection.