Archive for the ‘royal mail’ Topic
Publication: The postal consumer perspective: An overview
Published: 11 April 2013
Both Royal Mail and Post Office Limited (POL) are going through a period of unprecedented change to deal with the continuing challenges they face to become sustainable networks. Royal Mail has to meet the challenges associated with falling mail volumes and the Post Office network is being restructured to become financially stable despite declining customer [...]
News: Consumer Focus Post response to Royal Mail price announcement
Published: 1 March 2013
Kellin McCloskey, Head of Postal Policy of Consumer Focus Post said: “Posting letters and parcels is an essential service and consumers are looking much harder at value for money and quality of service, even on the price of a stamp. “This year’s freeze on stamp prices for letters, following the big rise last year, is [...]
News: Ofcom allows Royal Mail’s ‘delivery to neighbour’ scheme to go ahead
Published: 27 September 2012
Welcoming Ofcom’s decision to allow Royal Mail to roll-out its ‘delivery to neighbours’ initiative nationwide, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post said: ‘This is good news for consumers. Missed deliveries are an increasing inconvenience for many people and giving postmen the option to leave undeliverable post with a neighbour is one [...]
News: New nationwide mail delivery option
Published: 17 August 2012
Responding to Royal Mail’s plans to roll-out its delivery to neighbours initiative nationwide, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post, said: ‘As we do more of our shopping online, missed deliveries are becoming an increasing inconvenience for customers. Many people will be at work when deliveries are made and need alternative ways [...]
News: Consumer Focus asks whether our postal service needs to change to stay ahead
Published: 23 July 2012
A new report from Consumer Focus – Sense and Sustainability – explores how 21st century consumers are likely to use the postal service in the future given the range of communication options available to them. The report is intended to encourage debate on how the postal service should change to meet the needs of consumers [...]
News: Consumer Focus Post response to Ofcom consultation on Royal Mail’s ‘delivery to neighbour’ scheme
Published: 11 July 2012
In response to the announcement of Ofcom’s consultation on Royal Mail’s ‘delivery to neighbours’ scheme, Kellin McCloskey, Head of Postal Policy, Consumer Focus Post said: ‘We welcome today’s consultation of a wider roll-out of the delivery to neighbours scheme, as long as it is well promoted and consumers retain the right to opt out if they [...]
News: Consumer watchdog sets out moves needed to make post office changes work better for customers
Published: 11 May 2012
Consumer Focus, the UK postal watchdog, is calling for improvements to the new Post Office Local (PO Local) model, if it is to work better for consumers. The call comes as a new report from the watchdog – ‘Open all hours’ – shows that while the new model has potential benefits, there are unresolved problems [...]
News: Stamp prices
Published: 27 March 2012
Responding to the news of stamp prices announced today, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post said: ‘This is not great news for consumers. I doubt anyone is going to think about the challenges facing Royal Mail when they are paying 60p for a first class stamp. Unfortunately, the economics of Royal [...]
News: Challenges facing postal deliveries to flats in Northern Ireland
Published: 15 March 2012
A new report published today by Consumer Focus Post – called ‘Letter Lockout’1 – explores the nature and extent of mail delivery problems experienced by consumers living in flats across Northern Ireland. While most residents of flats express high levels of satisfaction with their postal service provided by Royal Mail, the new findings also reveal [...]
Publication: Letter Lockout
Published: 15 March 2012
The report examines the nature and extent of mail delivery problems experienced by domestic mail consumers in Northern Ireland. Specifically, it assesses how flats with shared access can present particularly intense delivery obstacles affecting Royal Mail and householders alike. It looks at how householders respond to these problems and makes proposals for a way forward [...]
