Archive for the ‘post office card account’ Topic
News: Consumer Focus’s response to the BIS Select Committee report into the Post Office Network Transformation
Published: 17 July 2012
Consumer Focus welcomes the key findings of this report. It is a comprehensive review of the challenges Post Office Limited (POL) faces in implementing its ambitious Network Transformation programme. It poses a number of questions which need to be addressed for the programme to succeed. Mike O’Connor, Chief Executive of Consumer Focus said: ‘We welcome [...]
News: Consumer watchdog sets out moves needed to make post office changes work better for customers
Published: 11 May 2012
Consumer Focus, the UK postal watchdog, is calling for improvements to the new Post Office Local (PO Local) model, if it is to work better for consumers. The call comes as a new report from the watchdog – ‘Open all hours’ – shows that while the new model has potential benefits, there are unresolved problems [...]
News: NI missing the opportunity to get the most out of Post Offices
Published: 30 April 2012
A new report ‘A front office for government services’ by Consumer Focus Post, the postal consumer champion in Northern Ireland (NI), says post offices could and should be providing more key government services. This would have dual benefits of improving access to services for consumers and increasing the sustainability of the post office network that [...]
Publication: A ‘front office’ for government services – The Post Office in Northern Ireland
Published: 30 April 2012
This discussion paper looks at the general case for promoting the post office as a ‘front office’ for government. It looks in particular at the context of Northern Ireland where the responsibility for public services is configured differently from elsewhere in the UK. It describes what government services are currently accessible via the Northern Ireland [...]
News: Post office transformation programme must deliver a reliable and sustainable local network – says Consumer Focus Post
Published: 9 March 2012
Responding to Post Office Limited’s plans for a network transformation programme which will turn 6,000 branches across the UK, including Northern Ireland, into Post Office ‘Locals’ and ‘Mains’1, Kellin McCloskey, Head of Postal Policy, Consumer Focus Post said: ‘The Post Office network needs to be put on a firm footing for the future, so it [...]
News: Computer problems experienced in Post Offices today
Published: 1 March 2012
Commenting on the system problems experienced in Post Offices today, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post, said: ‘We are concerned that this is the fourth major service interruption in the Post Office’s electronic systems in nine months. We will be meeting with Post Office Limited to understand how the problem will [...]
Publication: Consumer friendly post offices? Access, environment and service quality in Northern Ireland’s Post Office network
Published: 6 February 2012
This report examines the consumer experience of post offices throughout Northern Ireland and in doing so focuses on three themes. These include the: • Accessibility of post office branches across Northern Ireland for consumers with disabilities. • Post office environment in terms of signage, presentation and layout of premises • Quality of service provided during [...]
News: Consumer Focus Post’s response to calls for Northern Ireland online car tax renewals.
Published: 24 October 2011
Responding to Simon Hamilton MLA’s call today for drivers in Northern Ireland to be allowed to renew their car tax online, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post, ‘Consumers in Northern Ireland need a range of options for renewing their car tax, or indeed accessing any government service. Access both online and [...]
News: Post Office loses valuable benefits contract – almost 20,000 Northern Ireland people affected
Published: 4 March 2011
The Department for Work and Pensions has today announced1 it will award the contract for paying out benefits cheques to Paypoint instead of Post Office Limited. The contract is worth in the region of almost £0.83million2 a year to the Post Office in Northern Ireland and 19,8553 vulnerable people collect their benefits in this way. [...]
