Archive for the ‘post office bank’ Topic
News: Consumer Focus’s response to the BIS Select Committee report into the Post Office Network Transformation
Published: 17 July 2012
Consumer Focus welcomes the key findings of this report. It is a comprehensive review of the challenges Post Office Limited (POL) faces in implementing its ambitious Network Transformation programme. It poses a number of questions which need to be addressed for the programme to succeed. Mike O’Connor, Chief Executive of Consumer Focus said: ‘We welcome [...]
Publication: A ‘front office’ for government services – The Post Office in Northern Ireland
Published: 30 April 2012
This discussion paper looks at the general case for promoting the post office as a ‘front office’ for government. It looks in particular at the context of Northern Ireland where the responsibility for public services is configured differently from elsewhere in the UK. It describes what government services are currently accessible via the Northern Ireland [...]
News: Post office transformation programme must deliver a reliable and sustainable local network – says Consumer Focus Post
Published: 9 March 2012
Responding to Post Office Limited’s plans for a network transformation programme which will turn 6,000 branches across the UK, including Northern Ireland, into Post Office ‘Locals’ and ‘Mains’1, Kellin McCloskey, Head of Postal Policy, Consumer Focus Post said: ‘The Post Office network needs to be put on a firm footing for the future, so it [...]
Publication: Consumer friendly post offices? Access, environment and service quality in Northern Ireland’s Post Office network
Published: 6 February 2012
This report examines the consumer experience of post offices throughout Northern Ireland and in doing so focuses on three themes. These include the: • Accessibility of post office branches across Northern Ireland for consumers with disabilities. • Post office environment in terms of signage, presentation and layout of premises • Quality of service provided during [...]
News: Consumer Focus Post’s response to calls for Northern Ireland online car tax renewals.
Published: 24 October 2011
Responding to Simon Hamilton MLA’s call today for drivers in Northern Ireland to be allowed to renew their car tax online, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post, ‘Consumers in Northern Ireland need a range of options for renewing their car tax, or indeed accessing any government service. Access both online and [...]
News: Post Office loses valuable benefits contract – almost 20,000 Northern Ireland people affected
Published: 4 March 2011
The Department for Work and Pensions has today announced1 it will award the contract for paying out benefits cheques to Paypoint instead of Post Office Limited. The contract is worth in the region of almost £0.83million2 a year to the Post Office in Northern Ireland and 19,8553 vulnerable people collect their benefits in this way. [...]
News: Consumer Focus Post’s response to Post Office announcement
Published: 9 November 2010
Consumer Focus Post welcomes the Government’s commitment to making changes to help the post office network survive in the long-term. However the consumer watchdog is warning that there are potential risks in the implementation of these changes. Chris Thirkettle, post expert at Consumer Focus Post, said: ‘We welcome the Government’s commitment to improve the Post [...]
News: Post Office Limited current account is a first step towards a full Post Office Bank
Published: 23 April 2009
News article on Post Office current account
