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  • Consumer Focus Post response to post office deal

    24 January 2012

    Responding to the news that Royal Mail and Post Office Limited (POL) have agreed a commercial arrangement that will provide a significant amount of security for the network over the next ten years, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post said: ‘We welcome this announcement by Edward Davey – a ten year [...]

  • Yule save money if you plan ahead on Christmas post

    5 December 2011

    Consumer Focus Post is calling for people to think about posting cards and presents and ordering online Christmas shopping earlier this year. Many people may be risking Christmas disappointment by posting their Christmas mail and doing their online Christmas shopping at the last minute. Kellin McCloskey, Head of Postal Policy at Consumer Focus Post said: [...]

  • Consumer Focus Post’s response to calls for Northern Ireland online car tax renewals.

    24 October 2011

    Responding to Simon Hamilton MLA’s call today for drivers in Northern Ireland to be allowed to renew their car tax online, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post, ‘Consumers in Northern Ireland need a range of options for renewing their car tax, or indeed accessing any government service. Access both online and [...]

  • Consumer Focus Post’s response to Ofcom’s proposals on regulation of the postal service

    20 October 2011

    Responding to Ofcom proposals on regulation of the postal service, Kellin McCloskey, Head of Postal Policy, Consumer Focus Post, said: ‘The proposals made by Ofcom today suggest major change for the future of Northern Ireland’s postal service. We must ensure the right balance between putting Royal Mail on a stable footing and ensuring value and [...]

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  • ‘Sorry, you were out……’ The unsuccessful delivery of your mail

    Sorry you were out cover

    18 November 2010

    This paper examines the Northern Ireland postal consumer’s experience of Royal Mail’s delivery network and in particular its Enquiry Offices. This experience is of increasing relevance to large numbers of postal consumers since, with the growing levels of online shopping and changes in consumer lifestyles, Royal Mail is handling an unprecedented level of fulfilment mail. [...]

  • First Class mail… Next working day service?

    first-class-mail-2010

    1 September 2010

    A priority for Consumer Focus Post has been to evaluate the performance of mail services in and out of Northern Ireland – to establish the ‘connectedness’ of Northern Ireland’s social and business consumers with the neighbouring communities and economies in Great Britain and the Republic of Ireland. In March 2010 we published our research findings [...]

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