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‘Sorry, you were out……’ The unsuccessful delivery of your mail
This paper examines the Northern Ireland postal consumer’s experience of Royal Mail’s delivery network. This experience is of increasing relevance to large numbers of postal consumers since, with the growing levels of online shopping and changes in consumer lifestyles, Royal Mail is handling an unprecedented level of fulfilment mail.
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First Class mail… Next working day service?
A priority for Consumer Focus Post has been to evaluate the performance of mail services in and out of Northern Ireland – to establish the ‘connectedness’ of Northern Ireland’s social and business consumers with the neighbouring communities and economies in Great Britain and the Republic of Ireland.
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StayPrivate.org
CF Labs, Consumer Focus’s online innovation department, has developed the StayPrivate website to help consumers stay in control of junk mail and cold calling. Registration is free and quick.
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Outreach or out of reach?
Consumer Focus Post is calling on Post Office Limited to tackle limitations in outreach Post Offices that our new research has identified, and to better promote the services to consumers.
Latest News RSS
Consumer Focus Post response to post office deal
24 January 2012
Responding to the news that Royal Mail and Post Office Limited (POL) have agreed a commercial arrangement that will provide a significant amount of security for the network over the next ten years, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post said: ‘We welcome this announcement by Edward Davey – a ten year [...]
Yule save money if you plan ahead on Christmas post
5 December 2011
Consumer Focus Post is calling for people to think about posting cards and presents and ordering online Christmas shopping earlier this year. Many people may be risking Christmas disappointment by posting their Christmas mail and doing their online Christmas shopping at the last minute. Kellin McCloskey, Head of Postal Policy at Consumer Focus Post said: [...]
Consumer Focus Post’s response to calls for Northern Ireland online car tax renewals.
24 October 2011
Responding to Simon Hamilton MLA’s call today for drivers in Northern Ireland to be allowed to renew their car tax online, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post, ‘Consumers in Northern Ireland need a range of options for renewing their car tax, or indeed accessing any government service. Access both online and [...]
Consumer Focus Post’s response to Ofcom’s proposals on regulation of the postal service
20 October 2011
Responding to Ofcom proposals on regulation of the postal service, Kellin McCloskey, Head of Postal Policy, Consumer Focus Post, said: ‘The proposals made by Ofcom today suggest major change for the future of Northern Ireland’s postal service. We must ensure the right balance between putting Royal Mail on a stable footing and ensuring value and [...]
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Latest Publications RSS
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Consumer friendly post offices? Access, environment and service quality in Northern Ireland’s Post Office network
3 February 2012
This report examines the consumer experience of post offices throughout Northern Ireland and in doing so focuses on three themes. These include the: • Accessibility of post office branches across Northern Ireland for consumers with disabilities. • Post office environment in terms of signage, presentation and layout of premises • Quality of service provided during [...]
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‘Sorry, you were out……’ The unsuccessful delivery of your mail
18 November 2010
This paper examines the Northern Ireland postal consumer’s experience of Royal Mail’s delivery network and in particular its Enquiry Offices. This experience is of increasing relevance to large numbers of postal consumers since, with the growing levels of online shopping and changes in consumer lifestyles, Royal Mail is handling an unprecedented level of fulfilment mail. [...]
