Outreach or out of reach?

Consumer Focus Post is calling on Post Office Limited to tackle limitations in outreach Post Offices that our new research has identified, and to better promote the services to consumers.

Consumer Focus Post today (24 May) released Outreach or out of reach? – a report evaluating the impact of the introduction of outreach branches in those rural communities affected. The study reveals that almost 6 in 10 residents feel that the replacement of traditrional post offices with outreach services2 has had a negative effect on social interaction in their communities.

To see the report and the background research, please see our publications section.

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Who we are

Consumer Focus is the consumer champion working in England, Wales, Scotland and, for post, Northern Ireland. Find out all about us here. Our Annual Plan 2010/11 gives you the full story on our chief concerns, goals, and priority issues.