News & Press
e-Newsletter
Welcome to the Consumer Focus newsletter. This will keep you regularly updated on the work we are doing and issues important to consumers. To subscribe to receive the e-newsletter in your inbox please send an email to enews@consumerfocus.org.uk
e-Newsletter June 2010
Supporting consumer advisers Consumer Focus enjoyed a prominent presence at this year’s Consumer Affairs and Trading Standards Annual Conference and Exhibition in Edinburgh (15-17 June). The event provides an excellent opportunity to reach a wide range of people who work directly with consumers, in one place. Our Chief Executive, Mike O’Connor joined a speakers panel [...]
e-Newsletter May 2010
Huge response in support of cash ISA super-complaint Consumer Focus has received an overwhelming response from the public since we launched a super-complaint about the cash individual savings account (ISA) market. In March we issued the complaint to the Office of Fair Trading (OFT). We estimate that 15 million cash ISA holders could be losing [...]
e-Newsletter March 2010
Fairer deals needed for credit cards and overdrafts Consumer Focus has been pressing for reforms in the way credit card debts are repaid and we are pleased with elements of the Government’s new measures. Previously, if you have a credit card account, providers could pay off the least expensive debts first, rather than those with [...]
e-Newsletter February 2010
Are you clear about copyright law? Did you know that if you buy a CD or DVD and import it into a software application to download onto your MP3 player you’re breaking the law? This is known as ‘format-shifting’, and 16 per cent of consumers have done it in the past 12 months; this rises [...]
e-Newsletter January 2010
Confusion reigns around digital rights Despite the increasing relevance of copyright law to their daily lives, consumers are provided with hardly any information when it comes to copyright. According to our research 73 per cent of British consumers are ‘never quite sure what is legal and illegal under current copyright law’. The research also shows [...]
e-Newsletter December 2009
The future of banking in the UK The Government has published consultation on financial services at the Post Office. This presents the opportunity to campaign for products and services that are responsive to the needs of people on low incomes, in rural communities or running small businesses. Not only that, but it they can be [...]
e-Newsletter November 2009
Help us to help consumers This week we began a three month consultation on our Annual Plan 2010-11. We would welcome your contribution so that we can ensure our annual plan is as robust as possible in order that consumers increasingly receive a fair deal. The Plan sets out our key work areas for 2010-11 [...]
e-Newsletter September 2009
Welcome to the latest edition of the Consumer Focus e-newsletter, giving you an update on our work, and looking ahead to some of our key activities. Know your consumer rights Consumer Focus has joined forces with Trading Standards Institute, Department for Business, Innovation and Skills, Office of Fair Trading and Consumer Direct to highlight the [...]
e-Newsletter August 2009
Welcome to the latest edition of the Consumer Focus e-newsletter, giving you an update on our work, and looking ahead to some of our key activities. The truth about paying upfront One in ten consumers are not receiving goods or services they pay for in advance, with less than half (48 per cent) getting their [...]
e-Newsletter June 2009
Welcome to the latest edition of the Consumer Focus e-newsletter, giving you an update on our work, and looking ahead to some of our key activities. Postal Services Bill There has been much speculation recently about the future of the controversial Postal Services Bill. The Bill had its first reading in the House of Commons [...]