Here are some websites we think you might find useful. Consumer Focus is not responsible for the content of external listed sites.
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| Age UK Age UK has a vision of a world in which older people flourish. It aims to improve later life for everyone through its information and advice, campaigns, products, training and research. |
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Compare mobile phone prices.
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Government department responsible for: Better Regulation, Consumer Issues, Europe, Trade & Export control etc. Visit site for extensive list of responsibilities. Formerly the Department for Business, Enterprise and Regulatory Reform (BERR).
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| Cable.co.uk An Ofcom accredited Broadband, Digital TV and Phone comparison website. |
| Child Poverty Action Group CPAG is the leading charity campaigning for the abolition of child poverty in the UK and publishes the Fuel Rights Handbook. |
| Citizens Advice The Citizens Advice service aims: to provide the advice people need for the problems they face; to improve the policies and practices that affect people’s lives. The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. See also Citizens Advice consumer service for specific consumer advice. |
| Consumer Action Group Free support and advice to help you with your consumer problems. |
| Consumer Council for Water Independent body set up to represent water consumers in England and Wales. Gives advice on water services and takes complaints if a water customer has tried and failed to resolve an issue with his or her company. |
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Government department responsible for energy and climate change; ensuring our energy is secure, affordable and efficient. Please visit site for extensive list.
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| Digital switchover help scheme The Switchover Help Scheme can help you make the switch to digital TV. |
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An independent body which looks at complaints against the direct marketing industry from the general public and businesses. It polices the industry agreed Direct Marketing Code of Practice for members of the Direct Marketing Association. |
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| Energy grants calculater Government tool to help consumers find energy grants and help with heating costs. |
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Energy Savings Trust
An independent organisation focused on promoting action that leads to the reduction of carbon dioxide emissions. A source of free advice and information for people across the UK looking to save energy, conserve water and reduce waste. |
| European Consumer Centre for Services The Centre offers consumer advice on buying services across the EU, and details of consumer rights. |
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It’s the Ombudsman Service’s job to settle individual complaints between consumers and businesses providing financial services.
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| Financial Services Authority The regulator of the financial services industry in the UK. |
| Food Standards Agency An independent Government department set up by an Act of Parliament in 2000 to protect the public’s health and consumer interests in relation to food. |
| Gov.uk A website of the UK government for its citizens, providing information and online services for the public. |
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Money advice service
A nationwide service providing free, unbiased advice to help everyone make the most of their money. |
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NEA develops and promotes energy efficiency services to tackle the heating and insulation problems of low-income households.
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| NHER The NHER provides training, assessment, accreditation and software for energy assessors to evaluate the energy efficiency of buildings. |
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The regulator for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services. As of 1 October 2011, it is also the UK postal regulator.
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The Office of Gas and Electricity Markets is the regulatory body for the gas and electricity industries and is independent of the companies it regulates.
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| Ofwat Its job is to make sure that your water company provides you with a good quality service at a fair price. |
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The Ombudsman service was set up to sort out disagreements between energy companies and their domestic and small business customers.
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| Passenger Focus Passenger Focus is the independent passenger watchdog. Its mission is to get the best deal for passengers. |
| POSTRS The ombudsman-style independent Postal Redress Scheme whose role is to resolve disputes between licensed postal operators and their customers. |
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| Shelter Help with debt and arrears. |
| The Pensions Advisory Service (TPAS) An independent non-profit organisation that provides free information, advice and guidance on the whole spectrum of pensions, including state, company, personal and stakeholder schemes. |
| Trustmark.org.uk A not for profit organisation, licensed by Government and supported by consumer protection groups helping consumers find local, trustworthy & reliable tradesmen, operating to Government endorsed standards.See also www.trustmark.org.uk/apps a new phone app to help consumers ask all the right questions and to have more confident conversations with a tradesman before accepting a quote for work to be done in or around the home. |
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| Which? Switch Consumer Focus Confidence Code approved energy switching site. |
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WRVS delivers practical support through the power of volunteering, so older people get more out of life.
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