November 2009
How do the domestic energy suppliers compare in terms of company referrals from Consumer Direct and cases received by the Consumer Focus Extra Help Unit?1
Notes
[1] Consumer Focus has created a proxy for performance. The companies have been ranked on the number of cases received by Consumer Direct that were referred onto the suppliers’ dedicated handling teams and the cases referred to Consumer Focus’s Extra Help Unit about them in relation to their market share on a three month rolling average basis eg Oct = Aug – Oct
[2] 1st indicates best performing company, 6th indicates worst performing company
[3] includes Scottish Gas
[4] includes Atlantic, Scottish Hydro Electric, Southern Electric, SWALEC
Click here to see historical supplier performance since October 2008