Confidence Code

With energy companies now offering a wide range of deals, it’s easy to become confused about what’s on offer. To help you decide which is best for you, use one of the Internet price comparison services accredited to the Consumer Focus Confidence Code. Then you can compare the different offerings from domestic gas and electricity suppliers and to find out how much you could save by switching to a new supplier.

These independent price comparison sites help thousands of households every month to compare prices and switch to better deals. They offer a comprehensive service that compares your current supplier’s tariffs and usage with those of all suppliers. They help you find the best deal and provide you with a free and easy-to-use switching service. They also give detailed information on each tariff, including gas and electricity unit prices and any discounts.

The Consumer Focus Confidence Code is designed to help make the switching process easier, more reliable and provide reassurance for consumers.

Look out for the Consumer Focus Confidence Code logo on these accredited sites:

Improving the code

We have been reviewing the Confidence Code and carried out a consultation at the end of 2009. We also held meetings with price comparison service providers, energy suppliers, Ofgem and the Energy Retail Association to discuss initial findings and potential changes to the Code. Additionally, we commissioned independent consumer research to understand consumers’ attitudes towards energy price comparison websites, and specifically to understand how potential alterations to the Code will affect satisfaction with, and experience of, using them.

Our Confidence Code proposals document (PDF 782 KB) document provides our response to the views we received from stakeholders on each of the issues raised and explains how we reached decisions.

Want to know more?

Download a copy of the Confidence Code here or if you have any more questions about the Confidence Code or accredited sites then contact the code manager.