Publications
Empowering and Protecting Consumers: UK Government consultation on the future of the consumer landscape – Wales Briefing
7 September 2011
We have published a briefing on the UK Government’s consultation, Empowering and Protecting Consumers. That consultation proposes to abolish Consumer Focus Wales and transfer its functions to other bodies, primarily the Citizens Advice service.
Wales Mail Report Q1
6 September 2011
Royal Mail failed to hit its first class stamped and metered delivery targets in half of postcodes in Wales during the first quarter of the year. Overall, Wales narrowly missed its target, reaching 91.3%, but has now failed for the last three consecutive quarters.
Quarterly Energy Report – Summer 2011
31 July 2011
You can read our latest energy report (published October 21, 2011) here. QER Summer 2011(bilingual PDF) If you would like to receive the QER every quarter by e-mail, please tell gareth.price@consumerfocus.org.uk
Wales Mail Report July 2011
20 July 2011
Royal Mail cited severe winter weather and hefty backlogs for missing more than half of its first class delivery targets in Wales during the fourth quarter of the year. Quality of Service figures for the fourth quarter of 2010/11 show that five of the eight post codes areas in Wales failed to hit Royal Mail’s [...]
The Fuel Poverty Coalition’s countdown to affordable warmth
6 July 2011
Here in Wales, good progress has been made in
getting the right partners involved in mitigating the
impacts of fuel poverty. However despite these
efforts more households have been falling into
fuel poverty and sadly as predicted the Welsh
Government’s frst fuel poverty target, to eliminate
fuel poverty amongst vulnerable groups by 2010,
was missed, largely as a result of increasing
energy prices.
Response to the Walker Review Consultation
5 July 2011
“…water poverty is a real issue for those who can’t afford to keep clean and healthy. In fact, in
research we undertook last year around how consumers were coping in the current financial
climate, 43% of people told us that they had fallen behind on their water bill in the last 12
months.”
A response to the Office of Fair Trading (OFT) Market Study into Off-grid Energy – June 2011
8 June 2011
The ability to maintain a warm home is a fundamental issue for consumers. The rising cost of energy is making this a greater challenge for an increasing number of consumers in Wales, particularly the most vulnerable. For those living off the mains gas network the challenges are often even greater.
Consumer Focus Work Plan 2011/12
12 May 2011
“This year’s work will be strong in our areas of statutory responsibility: energy and post. But we will also remain active in other areas where we feel we can make a difference.
“Where vulnerable consumers and citizens need a champion, we will be there.” – Viv Sugar
Post Office briefing March 2011
30 March 2011
Consumer Focus Wales is the statutory body that represents Post Office consumers. This paper is the first in a series highlighting the fndings of recent research we have undertaken across Wales, examining consumers’ use and attitudes towards the Post Offce and the quality of service they receive there.
