Publications
Consumer Focus Wales response to the Food Standard Agency Wales consultation on a Local Authority Audit Rating Scheme
23 January 2012
Consumer Focus Wales welcomes the proposal to introduce a rolling programme of audits and a system of ratings these audits for local authorities related to their food and animal feed law enforcement responsibilities.
Switched off: consumer views on energy switching in Wales
18 January 2012
This report examines the extent to which consumers in Wales are engaging with the energy market. It is based on research commissioned by Consumer Focus Wales in November 2011.
Response to the Information Commissioner’s consultation on revising publication schemes
6 January 2012
Consumer Focus Wales believes that the principles of transparency and access to information are key to a consumer focussed approach. However these important elements also play a key role in citizen empowerment, enabling citizen’s to make better choices, more informed decisions, drive up standards and have the tools to take action for themselves where they face problems.
Wales Mail Report Quarter 2
2 December 2011
Royal Mail met six out of eight first class stamped and metered delivery targets in postcodes in Wales during the second quarter of the year. There was a marked improvement on performance since the last quarter, with both the NP and LD areas exceeding their targets. Although this is very encouraging to see, it is [...]
Adroddiad ar Bost yng Nghymru Chwarter 2
1 December 2011
Llwyddodd y Post Brenhinol i gyflawni chwech o’r wyth targed ar gyfer post dosbarth cyntaf stamp a mesurydd mewn ardaloedd codau post yng Nghymru yn ystod ail chwarter y flwyddyn. Roedd y perfformiad wedi gwella’n sylweddol ers y chwarter blaenorol, gydag ardaloedd NP ac LD yn rhagori ar eu targedau. Er bod hyn yn galonogol iawn, mae’n bwysig fod y duedd hon yn parhau yn ystod y chwarter nesaf.
Quarterly Energy Report – Autumn 2011
21 October 2011
You can read our latest energy report (published October 21, 2011) here. QER Autumn 2011 (bilingual PDF) If you would like to receive the QER every quarter by e-mail, please tell gareth.price@consumerfocus.org.uk
Empowering and Protecting Consumers: UK Government consultation on the future of the consumer landscape – Wales Briefing
7 September 2011
We have published a briefing on the UK Government’s consultation, Empowering and Protecting Consumers. That consultation proposes to abolish Consumer Focus Wales and transfer its functions to other bodies, primarily the Citizens Advice service.
Quarterly Energy Report – Summer 2011
31 July 2011
You can read our latest energy report (published October 21, 2011) here. QER Summer 2011(bilingual PDF) If you would like to receive the QER every quarter by e-mail, please tell gareth.price@consumerfocus.org.uk
Wales Mail Report July 2011
20 July 2011
Royal Mail cited severe winter weather and hefty backlogs for missing more than half of its first class delivery targets in Wales during the fourth quarter of the year. Quality of Service figures for the fourth quarter of 2010/11 show that five of the eight post codes areas in Wales failed to hit Royal Mail’s [...]
