Policy & Research
Consumer Focus is the statutory voice of the domestic energy consumer. We provide representation, research and information for and on behalf of domestic energy consumers.
Consumer Focus represents the interests of domestic energy consumers at the highest level. We make the case for a fair deal for customers with the energy supply companies, the regulator and the governments of the UK and Wales.
We undertake research on the experience of domestic energy customers across Wales and Great Britain. We seek to uncover examples where consumers are being treated unfairly as the result of the policies or actions of energy supply companies, the regulator or government.
Consumer Focus informs domestic energy consumers of their rights in the market and where they can go to for help when things go wrong.
26 September 2012
Consumer Focus Wales is urging people who use domestic heating oil to keep their bills under control to save money and buy now before prices increase during the winter. Fuel poverty affects one in every three homes in Wales and over two-fifths of people living in off-gas properties. Lindsey Kearton, policy manager at Consumer Focus [...]
10 September 2012
Consumer Focus Wales and Energy UK are urging consumers to find out what extras they may be entitled to from their energy firm, and look into how they might be able to get a better deal and save money off their bills. The call comes as new research from Consumer Focus Wales shows that when [...]
18 January 2012
“More than two in every five Welsh consumers have never switched their energy supplier. Many of those who have switched have done so just once, switching from separate gas and electricity suppliers to a dual fuel deal. That means as many as eight out of ten households in Wales could be paying more than they need to heat their homes." - Lindsey Kearton, Consumer Focus Wales.
A response to the Ofgem consultation on the Retail Market Review: Domestic Proposals – February 2012
1 March 2012
Our research shows that currently consumer engagement with the energy market remains low in Wales. Compared to the situation across Great Britain far more consumers in Wales who have never switched show no inclination to do so in the future, indicating the challenge of encouraging more consumers to engage in the energy market could be even greater in Wales.
15 February 2012
The ability to maintain a warm home is a fundamental issue for consumers. The rising cost of energy is making this a greater challenge for an increasing number of consumers in Wales, particularly the most vulnerable.
18 January 2012
This report examines the extent to which consumers in Wales are engaging with the energy market. It is based on research commissioned by Consumer Focus Wales in November 2011.