Published: 9 September 2011
A new campaign is being launched today to empower consumers to use their rights as shoppers.
Published: 1 September 2011
Consumer Focus Wales is calling for parents to put pressure on local education authorities and schools as latest figures show almost 50 education premises in Wales have below standard food hygiene ratings.
Published: 30 August 2011
Royal Mail failed to hit its first class stamped and metered delivery targets in half of postcodes in Wales during the first quarter of the year latest figures show. Llandrindod Wells (LD) 88.7 per cent, Newport (NP) 88.9 per cent, North Wales (LL) 89.7 per cent, and Chester & Deeside (CH) 90.8 percent, all fell [...]
Published: 16 August 2011
Consumer Focus Wales is reminding people to check the hygiene ratings of their local food outlets in the light of the latest outbreak of E.coli in South Wales.
Published: 15 August 2011
Wales’ first Welsh Language Commissioner will only succeed if they are a good listener – that’s the warning from Consumer Focus Wales, as applications for the c.95k a year post close tonight (Monday 15 August).
Published: 21 July 2011
‘Knowing another price rise was round the corner will not soften its impact for customers. This increase – by the largest electricity supplier in South Wales – heaps more pressure onto already cash-strapped consumers and will tip many thousands more people into fuel poverty.’
Published: 19 July 2011
Royal Mail paid out more than £300,000 in compensation for lost items in Wales in 2010/11, while the numbers of complaints went up slightly.
After loss, the other categories in the top three complaints were for redirection (£31,000 in compensation paid out) and delay (£10,000) after Royal Mail received almost 50,000 complaints from consumers in Wales, up 500 on the previous year.
Published: 12 July 2011
“We are delighted that the Welsh Government has taken this step so that Wales will be the first country in the UK to put the ‘scores on the doors’ – and put consumers in the driving seat when it comes to food hygiene.”
Published: 8 July 2011
Responding to British Gas’ price rise of 18 per cent for gas and 16 per cent for electricity announced today, Lindsey Kearton, energy expert at Consumer Focus Wales said: ‘This price rise will send a shock wave across the country.’
Published: 6 July 2011
Fuel Poverty campaigners are calling on the Welsh Government to prioritise households in severe fuel poverty as they face rising prices this coming winter. Currently, 61,000 homes in Wales are living in severe fuel poverty spending £1 in every £5 on keeping their home warm.