Consumer Focus, the new independent champion for consumers, welcomed Ofgem’s recognition that millions of energy households have been missing out on the full benefits of competition.
Ed Mayo, Chief Executive of Consumer Focus, said: “For a market that is meant to be working for all consumers, Ofgem has found plenty to fix. The report certainly points to systematic overcharging of certain groups – especially the most vulnerable who use prepayment meters.
“There is something clearly wrong with switching – a third of customers end up paying more and many older people aren’t on line and can’t check for the best deals.
“Customers across the country will be seriously worried about fighting escalating bills through winter while the regulator consults with industry. We urge energy companies to take action now by boosting their social tariffs.”
“Ofgem has gone some way to highlight action to bring about fairer pricing but we remain concerned that there is a lack of true competition across the country. Ofgem should step up its work to bring more competition among the big six, encourage new entrants and increase trading or consumers will be at risk of not seeing sustained improvements.
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