Consumer Focus has now changed to Consumer Futures

If you are visiting this website for help or advice please go to the Citizens Advice consumer service website or call 08454 04 05 06.

Consumer Futures represents consumers across regulated markets. We use evidence, analysis and argument to put consumers at the heart of policy-making and market behaviour. We speak up for consumers of postal services across the United Kingdom, of energy across Great Britain and of water in Scotland.

To see more about our work please go to