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Wales leads the way – but watchdog disappointed by review delay
‘Wales is still ahead of the game among the nations of the UK. However, there is no room for complacency when it comes to food safety, as outbreaks in the past year have shown us. We can and should always seek to do more to protect the health of consumers in Wales.’ Our annual food safety report is now available.
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Energy market is major switch off for Welsh Consumers
Why is the energy market such a big switch off for consumers in Wales?
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Schools poster will help young people stay warm this winter
A bilingual poster highlighting ways children and young people can keep warm this winter is being distributed to schools across Wales. The posters, produced by Consumer Focus Wales and Children in Wales, feature ten tips drawn up by young people for young people.
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Call to park homes industry to help improve system for residents
26 April 2012
Consumer Focus Wales is calling on park homes site owners and their representatives to work with them to help improve living conditions for residents. The consumer champion has spoken to every local authority and more than 250 park home owners across Wales. Now they are asking for site owners and [1]industry bodies to participate in [...]
BIS announces changes to the Consumer Landscape
11 April 2012
New proposals for changes to the consumer landscape were announced today by the Department for Business, Innovation and Skills. The Citizens Advice service will take on responsibility from Consumer Focus for representing consumers’ interests in unregulated sectors across Wales and England. This will leave a new, technical Regulated Industries Unit working with the energy and [...]
Wales leads the way – but watchdog disappointed by review delay
28 March 2012
‘There have been great strides in food safety, with the Welsh Government promising to make it law for the mandatory display of food hygiene ratings on food business premises. But we are disappointed that a year on from our last report, the Food Standards Agency food law enforcement review, commissioned by the Welsh Government, has yet to be published. It is 12 months overdue – this simply isn’t good enough for consumers in Wales.
Response to stamp price rises
27 March 2012
‘This is not great news for consumers… Unfortunately, the economics of Royal Mail meant that something had to give to maintain the Universal Service Obligation (USO).’
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If you have an enquiry or if you need advice about consumer problems contact the Citizens Advice Consumer Service
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Park home residents’ rights
9 May 2012
Your basic rights as a park home resident living in Wales.
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Consumer Focus Park Homes project: a consultation document for industry
24 April 2012
Consumer Focus Wales and Consumer Focus Investigations, supported by Consumer Focus Scotland, have been conducting comprehensive and independent research into the experiences of people living in park homes. We are seeking to provide a comprehensive information base about the park home sector which includes consultation with site owners, local authorities, industry and residents. The project [...]
