Archive for the ‘Uncategorized’ Category

 January 2012 (Big Energy Week)

Published: 23 January 2012

Big Energy Week – Monday 16- Saturday 21 January 2012 Today sees the kick-off of the Big Energy Week (16-21 January 2012), which will see help and advice events held up and down the country. The campaign is being co-ordinated by Citizens Advice and is supported by Consumer Focus, Which?, Energy UK, energy companies, charities, [...]

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 January 2012 (Big Energy Week special)

Published: 16 January 2012

January 2012 In this newsletter: Big Energy Week – Monday 16- Saturday 21 January 2012 Today sees the kick-off of the Big Energy Week (16-21 January 2012), which will see help and advice events held up and down the country. The campaign is being co-ordinated by Citizens Advice and is supported by Consumer Focus, Which?, [...]

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 Season’s greetings from Mike

Published: 14 December 2011

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 Season’s greetings

Published: 14 December 2011

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 Let me guess

Published: 8 December 2011

Chances are I don’t know you, but I think I can still make some reasonable guesses about your behaviour as a consumer.

I’d venture you almost definitely haven’t switched your gas or electricity supplier in the last 12 months. Actually, you probably haven’t done this in the last five years. I’m also guessing you probably haven’t switched ISA provider; and have almost certainly never moved your current account to another bank. There’s a slim chance you’ve changed your mobile phone network, recently, but that was driven by the need to get your hands on a smart-phone, wasn’t it?

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e-Newsletter: November e-newsletter: Bringing down energy debt, shining the spotlight on public services and more

Published: 24 November 2011

This month:
• A new campaign to help consumers manage energy debt
• ScottishPower ends doorstep sales
• Young people leaving care and their experience of public services
• Our public service satisfaction index
• The big pocket guide to behaviour change
• What’s new from Consumer Focus – our latest research and reports

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e-Newsletter: October e-newsletter: Welcome commitments from British Gas and npower, and more

Published: 21 October 2011

This month:
• Royal Mail allows consumers to opt-out of having post delivered to a neighbour
• British Gas and npower end doorstep sales and British Gas commits to Warm Home Discount
• Working together to cut the cost of energy
• An update on our energy event coming up in October
• What’s new from Consumer Focus – our latest research and reports
• ParentPort: a new website to help parents protect children from inappropriate material

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 March 2011 (Energy special)

Published: 2 September 2011

In this newsletter: Free event – the future of the energy market and consumer landscape – 18 April (in central London)  Changes to the voluntary arrangements (social tariffs, rebate schemes etc) New presentations for advisers – Energy Policy into Practice  Micro-business energy issues Free event – the future of the energy market and consumer landscape [...]

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Publication: As easy as EPC? Consumer views on the content and format of the energy performance certificate

Published: 30 June 2011

The Government increasingly looks to the Energy Performance Certificate (EPC) as a standard for other policies, from eligibility for the Renewable Heat Premium to the proposed banning of renting out properties with a poor energy performance. But Government also shares our interest in the EPC as a tool that empowers consumers, whether that is choosing [...]

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Easy as EPC

 Energy Bill 2010/11 second reading briefing

Published: 10 May 2011

Key concerns affecting consumers  1.       The Green Deal could potentially erode, rather than enhance, consumer protections Plans to allow energy suppliers to cut off supply to consumers who fail to pay non-energy supply charges – ie the Green Deal – are a major change to longstanding protections. Energy supplies are an essential service that should not [...]

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