Archive for the ‘Which?’ Topic
How do we meet the need for investment in essential services?
Published: 11 February 2013
A lot of money is needed for infrastructure investment, but whose pocket is it going to come from? In his last budget the Chancellor updated the National Infrastructure Plan which now includes 550 projects valued at over £310 billion.
News: OFT debit card surcharges announcement
Published: 5 July 2012
Welcoming the action announced today by the Office of Fair Trading (OFT) on airline debit card surcharges, Sarah Brooks, Director of Financial Services at Consumer Focus, said: “We welcome the OFT’s response to Which?’s supercomplaint on surcharging. It is good news that there will be better transparency over card charges and consumers won’t have to endure [...]
News: Co-operative Energy Big Switch
Published: 11 May 2012
Commenting on the fact that Co-operative Energy has won The Big Switch, the UK’s first nationwide collective switch from Which? and 38 Degrees, Richard Bates, Director of Empowered Consumers, at Consumer Focus, said: ‘It’s great to see the first collective switching in the UK in motion – this is an approach that is set to [...]
News: MoneySavingExpert.com and Which? joint campaign to help consumers reclaim PPI
Published: 19 April 2012
In response to the MoneySavingExpert.com and Which? joint campaign to help consumers reclaim Payment Protection Insurance (PPI), Sarah Brooks, director of financial services at Consumer Focus said: ‘We welcome this initiative by Which? and MoneySavingExpert.com. We want to see compensation money going back to the consumers who were mis-sold, not into the pockets of firms [...]
News: House of Common’s decision to challenge the European Commission’s proposal for a common European Sales Law
Published: 9 December 2011
Responding to the House of Common’s decision to challenge the European Commission’s proposal for a common European Sales Law, Jill Johnstone, Director of International Policy Advocacy said: ‘We’re pleased that the House of Commons has taken on board our and Which?’s concerns around a Common European Sales Law. The European Commission’s proposals could potentially offer [...]
News: As fears rise over affording energy bills, new campaign launches to ‘plug the debt’
Published: 16 November 2011
Consumer Focus and Citizens Advice are launching a new drive to help people understand what to do and what their rights are if they fall behind on their energy bills. The organisations are launching the awareness campaign as they are concerned that the number of people in debt to their energy firm and needing help [...]
News: Ovo energy price rise
Published: 27 October 2011
Adam Scorer, Director of External Affairs at Consumer Focus, said: ‘Ovo customers will be disappointed but not shocked by this announcement. An energy price rise is always unwelcome news, but this is lower and later than other suppliers’ increases. The question many customers of bigger suppliers will be asking is if such a small firm [...]
News: Joint energy action to help deliver benefits to cash-strapped consumers
Published: 17 October 2011
Ahead of the UK Energy Summit on Monday 17 October, Mike O’Connor, Chief Executive of Consumer Focus, said:
‘Cash-strapped consumers are worried about energy costs but aren’t sure how best to save energy or where to get a better deal. They will expect to see some concrete proposals that will help them get the help they need to cut their bills.
News: npower commitment on no sales during smart meter rollout welcome – says Consumer Focus
Published: 13 September 2011
Responding to npower signing up to Which?’s ‘No selling, just installing’ smart meter promise, Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘It’s good to see npower stepping up to the mark to give their customers extra reassurance over smart meters. People often feel pressured to buy when sold to in their own homes, so [...]