Archive for the ‘switching provider’ Topic
Published: 23 September 2012
Commenting on the measures announced by Ofgem to improve conditions for Pre-Payment Meter customers, Audrey Gallacher, Director of Energy at Consumer Focus said: ‘Measures to make it easier for customers who use pre-payment meters to switch suppliers are a welcome step in the right direction. For a long time these customers have suffered from the double whammy [...]
Published: 8 December 2011
Chances are I don’t know you, but I think I can still make some reasonable guesses about your behaviour as a consumer.
I’d venture you almost definitely haven’t switched your gas or electricity supplier in the last 12 months. Actually, you probably haven’t done this in the last five years. I’m also guessing you probably haven’t switched ISA provider; and have almost certainly never moved your current account to another bank. There’s a slim chance you’ve changed your mobile phone network, recently, but that was driven by the need to get your hands on a smart-phone, wasn’t it?
Published: 6 April 2011
In response to the launch of the Energy Best Deal online campaign by Ofgem and Citizens Advice, Audrey Gallacher, Head of Energy at Consumer Focus, said: ‘With energy just one of many rising household bills, customers will be keen to save extra pounds but may not know the best way to cut their costs. ‘Switching [...]
Publication: Stick or twist? – An analysis of consumer behaviour in the personal current account market
Published: 11 October 2010
We investigated switching in the personal current account market to look at whether it was likely to influence competition among banks and affect unfair charges. Our research showed that there is still a great reluctance among consumers to switch account providers. There also appear to be real problems with the switching process. This undermines efforts to [...]
Published: 10 September 2010
Responding to new research and proposals from Ofcom on switching telecoms provider, Robert Hammond, Head of Post and Digital Communications at Consumer Focus, said: “It is worrying that so many consumers think switching their broadband or phone line is not worth the trouble. Making switching easier can boost competition among providers and bring down prices [...]