Archive for the ‘post’ Topic
News: Royal Mail price announcement
Published: 1 March 2013
Responding to Royal Mail’s price announcement, Robert Hammond, Director of Postal Policy and Regulation at Consumer Focus said: ‘Posting letters and parcels is an essential service and consumers are looking much harder at value for money and quality of service, even on the price of a stamp. ‘This year’s freeze on stamp prices for letters, [...]
News: Consumer Focus welcomes ‘do what they say on the tin’ postal product name changes
Published: 7 December 2012
Responding to the consultation put out by Royal Mail today, Robert Hammond, Director of Postal Policy at Consumer Focus, said: ‘Our research shows widespread confusion over the services Royal Mail offers, even with fundamental products such as First and Second class postage. This confusion means people could be paying more for a premium product they [...]
News: Royal Mail’s latest Quality of Service figures
Published: 30 November 2012
Commenting on Royal Mail’s latest Quality of Service figures, Robert Hammond, Director of Postal Policy at Consumer Focus said: ‘We welcome these figures. Overall Royal Mail performed well against it targets only missing First Class deliveries by a fraction of one per cent. Given the considerable challenges posed by flooding in some areas caused by [...]
News: Think ahead to avoid Christmas post panic urges consumer watchdog
Published: 30 November 2012
Consumer Focus is urging people to avoid possible disappointment this Christmas by posting cards and presents and ordering online shopping early. If consumers plan ahead they may be able to save money by sending all of their Christmas items Second Class. According to Royal Mail, hundreds of million cards are posted to family and friends [...]
Publication: Getting the most from the post? – Consumers’ knowledge of Royal Mail’s products
Published: 28 November 2012
As part of its role as the UK’s universal postal service provider, Royal Mail offers consumers a range of postal products designed to meet different needs for delivery speed, security and compensation in the event of loss or damage. These include: First Class Second Class Recorded Signed For Special Delivery Certificates of Posting These products [...]
Publication: Are you being served? – Service, accessibility and queues at High Street post offices
Published: 28 November 2012
Post Office branches found on the UK’s busy high streets are the cornerstone of the Post Office network. These High Street branches generate a significant proportion of the Network’s revenue. Consumers make just fewer than 20 million visits a week to post offices, and around one in five of those visits are to one of the 373 directly managed Crown office branches.
News: Mystery shopping revealed a mixed picture on consumer experiences of post offices
Published: 28 November 2012
Extensive mystery shopping carried out by Consumer Focus in High Street post offices revealed a mixed picture for consumers. There has been good news on accessibility, significantly shorter queues and investment in flagship Crown branches. However the research also revealed concerns about the quality and accuracy of counter staff knowledge, with researchers sometimes sold a [...]
News: Post Office Limited’s Trading Statement for the past six months
Published: 23 November 2012
Commenting on Post Office Limited’s Trading Statement for the past six months, Andy Burrows, Head of Post Offices at Consumer Focus said: ‘We welcome the publication of the first separate Trading Statement for the Post Office. If the Post Office is to achieve its goal of becoming financially sustainable, two things must happen. The network [...]
News: Post Office DVLA contract win
Published: 13 November 2012
Responding to the news that the Post Office has won the DVLA contract, Mike O’Connor, Chief Executive of Consumer Focus said: ‘This is a win-win decision for consumers and the Post Office. Winning the DVLA contract will help to secure the sustainability of the Post Office’s network and maintain the service customers need. There is [...]
News: Royal Mail profit figures
Published: 13 November 2012
Responding to Royal Mail’s profit figures today, Robert Hammond, Director of Postal Policy and Regulation at Consumer Focus, said: ‘Royal Mail needs to achieve a more dynamic and sustainable business that delivers a commercial rate of return. This is achieved by delivering what customers need. It is welcome news that Royal Mail is delivering healthier [...]