Archive for the ‘mis-selling’ Topic
News: Ofgem calls for more powers to prevent mis-selling to businesses
Published: 3 February 2013
Responding to Ofgem’s calls for more powers to prevent mis-selling to businesses, Adam Scorer, Director of Policy at Consumer Focus, said: ‘There is a real protection gap on energy issues for small businesses. Many small businesses don’t have the resource or knowledge to tackle the confusing process and high pressure tactics often encountered from energy [...]
News: OFT review into the personal current account market
Published: 13 July 2012
Welcoming the review announced today by the Office of Fair Trading into the personal current account market, Adam Scorer, Director of External Affairs at Consumer Focus, said: ‘We’ve long held concerns that low levels of switching in financial services is a symptom of a sector which isn’t as competitive as it should be. Mis-selling, unfair charges, [...]
News: FSA investigating Homeserve misselling investigations
Published: 22 May 2012
Adam Scorer, Director of Policy and External Affairs at Consumer Focus, said: ‘Customers will clearly have had very high expectations of any firm that dubbed itself the “fifth emergency service” and Homeserve must live up to its promises. ‘It is very welcome that the FSA is investigating the accusations Homeserve faces of misselling. Homeserve has [...]
News: £1.25 million SSE fine sends message to energy industry to get it right on sales – says Consumer Focus
Published: 4 May 2012
Responding to the £1.25 million fine issued at Guildford Crown Court today to SSE for using a misleading doorstep sales script, Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘Firms must not be left to profit at the expense of customers who have been misled. A fine of £1.25 million set by the court [...]
News: Energy cold calls must end says watchdog as SSE suspends doorstep sales
Published: 8 July 2011
Responding to SSE’s announcement today that they are suspending doorstep sales, Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘Cold-call doorstep sales have been a continuous problem since the competitive energy market was introduced. Suppliers have an appalling track record on mis-selling and have failed to offer their best deals face-to-face, leaving a huge [...]
News: SSE should hold their hand-up on doorstep mis-selling- says Consumer Focus
Published: 27 May 2011
In response to SSE’s appeal today against the guilty verdict against it for doorstep mis-selling in a court case pursued by Surrey Trading Standards, Adam Scorer, Director of External Affairs at Consumer Focus, said: ‘No-one who has seen SSE’s sales script could doubt that it was misleading and that this was not just a rogue [...]
News: Consumer Focus response to changes in FSA complaints handling rules
Published: 27 May 2011
Welcoming the changes to the Financial Services Authority (FSA) rules on complaint handling, Adam Scorer, Director of External Affairs at Consumer Focus said: ‘It’s good news for consumers that FSA is taking a stronger line on complaints handling. This is an industry with confusing products and an appalling record for mis-selling. It feels designed to [...]
News: SSE should hold their hand-up on doorstep mis-selling- says Consumer Focus
Published: 27 May 2011
In response to SSE’s appeal today against the guilty verdict against it for doorstep mis-selling in a court case pursued by Surrey Trading Standards, Adam Scorer, Director of External Affairs at Consumer Focus, said: ‘No-one who has seen SSE’s sales script could doubt that it was misleading and that this was not just a rogue [...]
