Archive for the ‘inertia’ Topic
Publication: Get it, together – The case for collective switching in the age of connected consumers
Published: 2 May 2012
The architects of our energy, financial services and telecommunications markets shared the expectation that individual consumers would act as the engines of competition. Consumers would, it was assumed, maintain vigilance on how their current arrangements fare in relation to the other offers available to them in the market and, if an offer that better suits [...]
