Archive for the ‘EDF’ Topic
News: Double-digit price rise from EDF Energy adds to consumer energy concerns
Published: 26 October 2012
Responding to EDF Energy’s price rise of 10.8 per cent on gas and electricity announced today, Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘The latest energy price rise will leave even more customers worried about their energy bills. EDF Energy’s tariffs will still be slightly cheaper on average than other suppliers who have [...]
News: EDF payment to vulnerable customers for breach of sales processes
Published: 9 March 2012
Welcoming news that EDF will pay a package to vulnerable customers after Ofgem found it guilty of breaches to sales processes, Audrey Gallacher, Director of Energy at Consumer Focus said, ‘It’s a positive step forward that an energy company has worked with the regulator to tackle this issue. We’ve called for Ofgem to have the power [...]
News: EDF Energy remain at bottom of energy complaints league table
Published: 8 March 2012
The most recent quarterly energy complaints data compiled by Consumer Focus, shows a small overall decrease in complaints levels across the industry. Complaints fell overall by an average of 4% in October – December 2011. Complaints about four of the Big Six suppliers fell during this quarter. The exceptions were E.ON who had a 7% [...]
News: British Gas and Scottish Power results show a safe energy market
Published: 23 February 2012
Responding to British Gas and Scottish Power’s results today Adam Scorer, Director of Policy and External Affairs at Consumer Focus, said: ‘It is not surprising that British Gas’s overall profits are down, with customer energy use falling by 21% for gas and 4% for electricity and the loss of 100,000 customer supply accounts. What both [...]
News: Rise in energy profits will raise expectation of further price cuts
Published: 16 February 2012
Responding to EDF Energy’s results today Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘EDF Energy’s UK profits1 have risen despite lower energy use in the milder winter. This will leave many customers wondering whether energy prices can, and should, be cut further. SSE also revealed a similar picture earlier this month with a predicted [...]
News: Price rises put a dent in energy complaints league table
Published: 9 December 2011
The most recent energy complaints information compiled by Consumer Focus shows an almost universal rise in complaints about energy suppliers in the last quarter, at the same time as energy price rises were announced and started to take effect.1 The figures from July to September 2011 show an increase in complaints to five of the [...]
News: Pressure on doorstep energy sales heats up as EDF Energy suspends activity
Published: 7 September 2011
Responding to EDF Energy’s announcement today that it will be suspending energy doorstep sales, Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘EDF Energy is the third of the Big Six to suspend doorstep sales and commit to finding a better way to reach their customers. This heaps yet more pressure on npower, E.ON [...]
News: New league table shows mixed picture on energy complaints.
Published: 1 September 2011
The fourth quarterly energy complaints league table, published today by Consumer Focus, shows a decrease in complaints about five of the ‘Big Six’ suppliers, with EDF the only firm which has seen an increase in complaints. The Spring quarter saw a general fall in complaints, with particularly low volumes in April.1 SSE remains the supplier [...]
News: EDF compensation must send message to get energy charging right
Published: 16 August 2011
Responding to EDF Energy’s announcement that it will be reimbursing customers who were overcharged as a result of problems with their automated meter reading system, Adam Scorer, Director of External Affairs at Consumer Focus, said: ‘Customers clearly have a right to expect that if they take the time and effort to give a meter reading [...]
News: EDF half-year results
Published: 29 July 2011
Responding to EDF’s results, Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘With two of the Big Six announcing healthy profits in as many days, consumers who are worried about how to afford heating their homes this winter will be feeling their hackles rising. EDF customers will be wondering whether the firm will follow [...]