Archive for the ‘debit card’ Topic

News: OFT debit card surcharges announcement

Published: 5 July 2012

Welcoming the action announced today by the Office of Fair Trading (OFT) on airline debit card surcharges, Sarah Brooks, Director of Financial Services at Consumer Focus, said: “We welcome the OFT’s response to Which?’s supercomplaint on surcharging. It is good news that there will be better transparency over card charges and consumers won’t have to endure [...]

Topics: debit card, financial services, Office of Fair Trading, OFT, surcharges, Which?.

News: Consumer Focus research shows Continuous Payment Authority confusion

Published: 2 May 2012

New Consumer Focus research shows that banks’ customer service advisers are unclear of the rules around Continuous Payment Authorities (CPA) and could be giving customers incorrect advice as a result. The mystery shopping survey found that almost half of advisers (44%) gave the wrong answer or couldn’t give an answer, when asked how to cancel [...]

Topics: Continuous Payment Authority, CPA, credit card, debit card, financial services.

News: Government moves to ban unfair debit and credit card surcharges

Published: 23 December 2011

Responding to the Government’s announcement on banning credit and debit card surcharges, Mike O’Connor, Chief Executive of Consumer Focus said: ‘Charges that reflect actual costs and that are upfront for all to see are legitimate. But, the convenience for consumers of using a debit or credit card online should not be an invitation to firms [...]

Topics: credit card, debit card, financial services.