Archive for the ‘credit card’ Topic

News: Consumer Focus research shows Continuous Payment Authority confusion

Published: 2 May 2012

New Consumer Focus research shows that banks’ customer service advisers are unclear of the rules around Continuous Payment Authorities (CPA) and could be giving customers incorrect advice as a result.   The mystery shopping survey found that almost half of advisers (44%) gave the wrong answer or couldn’t give an answer, when asked how to cancel [...]

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News: Government moves to ban unfair debit and credit card surcharges

Published: 23 December 2011

Responding to the Government’s announcement on banning credit and debit card surcharges, Mike O’Connor, Chief Executive of Consumer Focus said: ‘Charges that reflect actual costs and that are upfront for all to see are legitimate. But, the convenience for consumers of using a debit or credit card online should not be an invitation to firms [...]

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News: Consumer Focus welcomes progress but warns that Government has not gone far enough to reform credit market

Published: 15 March 2010

Consumer Focus welcomes the Government announcement on measures to ensure that the most expensive debts on consumer’s credit cards are paid off first.  This will put vital pounds back in to the pockets of consumers. However, the Government has not gone far enough to tackle unsolicited credit card limit increases. It should be for consumers [...]

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