Archive for the ‘Continuous Payment Authority’ Topic

News: Consumer Focus research shows Continuous Payment Authority confusion

Published: 2 May 2012

New Consumer Focus research shows that banks’ customer service advisers are unclear of the rules around Continuous Payment Authorities (CPA) and could be giving customers incorrect advice as a result. The mystery shopping survey found that almost half of advisers (44%) gave the wrong answer or couldn’t give an answer, when asked how to cancel [...]

Topics: Continuous Payment Authority, CPA, credit card, debit card, financial services.