Archive for the ‘Centre for Consumers and Essential Services’ Topic
Publication: Making the connection – Strengthening the advice, complaint handling and redress framework
Published: 24 October 2011
The energy sector is going through a period of substantial change with important ramifications for consumers. The energy market has become increasingly complex, and it is set to become even more challenging for consumers as new policies emerge to challenge the status quo and open up a broader energy services market. Moreover, these changes are [...]