Archive for the ‘Broadband Stakeholder Group’ Topic
Publication: Lost on the broadband super highway – Consumer understanding of information on traffic management
Published: 5 December 2012
Traffic management in the context of broadband sounds like technical gobbledygook to the average consumer, and most are unlikely to look for information on traffic management when making real-life choices about broadband services, our research concludes. Yet policy makers believe increased transparency about the term can safeguard the principle of the open internet, drive switching [...]
News: Consumer Focus response to Broadband Stakeholder Group’s (BSG) Voluntary Industry Code of good practice on traffic management transparency for broadband services
Published: 15 March 2011
Consumer Focus welcomes this new code as a first step in the direction of improving information given to broadband customers. The watchdog hopes this initiative will decrease the technical gobbledygook which is often hidden away in broadband contracts and help consumers to make more informed choices. Consumer Focus is keen to work with BSG to [...]