Archive for the ‘Trisha McAuley’ Topic
News: Households slash food budgets to keep warm this winter
Published: 17 December 2012
Households in Scotland reveal the real cost of high fuel bills Over 1 in 10 (12%) households in Scotland say they are cutting back on food shopping due to high fuel bills. In a major survey of over 1000 households across Scotland, watchdog Consumer Focus Scotland has found over 1 in 3 (35%) also worry [...]
News: Drive to make online Christmas shopping easier – Parcel Summit takes place in Inverness to get customers a fair deal
Published: 23 November 2012
A summit is taking place today on creating parcel delivery services for the 21st century which work for customers and businesses. Chaired by Enterprise Minister Fergus Ewing, it will bring some of Scotland’s biggest parcel deliver operators and retailers such as TESCO, Royal Mail and Parcel Force around the table for the first time to [...]
News: Consumers should feel the benefit from Ofgem market reforms
Published: 19 October 2012
Responding to Ofgem’s final Retail Market Reform proposals published today, Trisha McAuley, Deputy Director at Consumer Focus Scotland, said: ‘This is a positive package of measures which should help to make the energy market clearer and simpler for people in Scotland. Particularly welcome are proposals which could cut the number of available tariffs by half. Ofgem [...]
News: Volley of energy price hikes will fuel consumer concerns
Published: 15 October 2012
Commenting on ScottishPower’s price rise of 7 per cent for gas and electricity, Trisha McAuley, Deputy Director at Consumer Focus Scotland said: ‘The volley of price hikes all coming in during the winter period will fuel consumer concerns about the energy market. Every time this happens it makes it difficult for people in Scotland to [...]
News: Rapid succession of energy price hikes will do little for consumer trust – warns Consumer Focus Scotland
Published: 12 October 2012
Commenting on npower’s price rise of 8.8% for gas and 9.1% for electricity, Trisha McAuley, Deputy Director at Consumer Focus Scotland, said: ‘Two price hikes on the same day will just reinforce the views and prejudices of consumers – whether justified or not – about a lack of transparency and competitiveness in the market. ‘People [...]
News: Price rise will leave customers in Scotland even more worried
Published: 12 October 2012
Responding to British Gas’ price rise, Trisha McAuley, Deputy Director at Consumer Focus Scotland, said: ‘This price rise will leave customers in Scotland even more worried about the cost of heating their homes this winter. ‘It will see average annual energy bills rocket even further. ‘This and other expected price rises will tip even more [...]
News: Consumer Focus Scotland welcomes Water Resources Bill
Published: 28 June 2012
Commenting on the publication today of the Water Resources (Scotland) Bill, Trisha McAuley, Deputy Director of Consumer Focus Scotland, said: “Consumer Focus Scotland welcomes the publication of the Water Resources (Scotland) Bill and the Scottish Government’s commitment to the sustainable stewardship of water resources here in Scotland and also internationally. “The proposal to establish a [...]
News: Rise in energy profits will raise expectation of further price cuts – consumer watchdog
Published: 17 February 2012
Responding to EDF Energy’s results today Trisha McAuley, Deputy Director at Consumer Focus Scotland said: “Despite the relatively mild winter and people using less energy, EDF’s profits are on an upward trajectory. “This will leave many customers in Scotland wondering whether energy prices can, and should, be cut further. “SSE also revealed a similar picture [...]
News: SSE sales guarantee a welcome step to put things right for mis-sold customers
Published: 15 December 2011
Responding to SSE’s announcement of a sales guarantee, Trisha McAuley, Deputy Director at Consumer Focus Scotland, said: ‘This is a welcome announcement by SSE towards rebuilding its customers’ trust. Ultimately what people in Scotland want to see is energy firms doing the right thing first time, but when things do go wrong they need to [...]
Evidence: CFS evidence to Economy, Energy and Tourism Committee on the Scottish Government’s Draft Budget 2012/13 & Spending Review 2011
Published: 21 October 2011
Consumer Focus Scotland (CFS) welcomes the opportunity to contribute to the Economy, Energy and Tourism Committee’s scrutiny of the draft 2012-13 Budget and Spending Review. Our submission concentrates on the questions most relevant to consumers concerned about rising energy costs. A brief summary of our position and responses to specific questions are below.