Archive for the ‘post-communications’ Topic
News: Consumer Focus Scotland reaction to Royal Mail price announcement today
Published: 1 March 2013
Consumer Focus Scotland reaction to Royal Mail price announcement today Trisha McAuley, Senior Director at Consumer Focus Scotland said: “Posting letters and parcels is an essential service and consumers are looking much harder at value for money and quality of service, even on the price of a stamp. “This year’s freeze on stamp prices for [...]
News: Drive to make online shopping easier
Published: 6 February 2013
Parcel Summit takes place in capital to get customers a fair deal A summit is taking place today on creating 21st century parcel delivery services which work for customers and businesses. Chaired by watchdog Consumer Focus Scotland and Scottish Ministers Fergus Ewing and Richard Lochhead – Royal Mail and four other parcel delivery operators will [...]
News: Consumer Focus Scotland response to Post Office DVLA contract win
Published: 13 November 2012
For immediate release Tuesday 13 November 2012 Responding to the news that the Post Office has won the DVLA contract, Trisha McAuley, Deputy Director of Consumer Focus Scotland, said: ‘This is a win-win decision for consumers and the Post Office. Winning the DVLA contract will help to secure the sustainability of the Post Office’s network [...]
Consultation Response: Consumer Focus Scotland’s response to the Scottish Rural Commission’s consultation
Published: 4 November 2012
Consumer Focus Scotland welcomes the opportunity to submit evidence to the Scottish Rural Commission’s consultation. Consumer Focus Scotland and its predecessor body, The Scottish Consumer Council, have a long history of working to represent the interests of rural consumers, with a particular focus on digital communications, post and energy policy areas. This response draws on [...]
News: Watchdog calls for 21st century revamp of parcel service
Published: 10 August 2012
Thousands of people across the country are being penalised by poor parcel delivery services, watchdog Consumer Focus Scotland said today. Nearly 1 in 3 people have difficulties getting their parcel because of inconvenient opening hours at local delivery offices and collection points are too far away for over 1 in 10 people. The latest probe [...]
Report: Effective parcel delivery in the online era – what consumers in Scotland need
Published: 10 August 2012
Effective parcel delivery is becoming more and more important for consumers in Scotland, driven by online shopping trends. It is particularly important for consumers in rural areas of Scotland, who do not have access to the same high street shopping opportunities as consumers elsewhere. The evidence in this report suggests that consumers want flexible delivery [...]
News: Consumer watchdog welcomes delivery to neighbours in Scotland
Published: 13 June 2012
New research, by watchdog Consumer Focus, into Royal Mail’s delivery to neighbour trial – which took place in six areas across the UK including Edinburgh earlier in the year1 – says there are still some low-level problems to be ironed out, but, by and large, consumers in Scotland would welcome it if Royal Mail decides [...]
News: Consumer Focus Scotland response to stamp price increases
Published: 27 March 2012
Responding to the news of stamp prices announced today, Trisha McAuley, Deputy Director at Consumer Focus Scotland, said: ‘This is not great news for consumers in Scotland. I doubt anyone is going to think about the challenges facing Royal Mail when they are paying 60p for a first class stamp. Unfortunately, the economics of Royal [...]
Consultation Response: Consumer Focus Scotland’s response to the second Ofcom consultation on assessment of future mobile competition
Published: 23 March 2012
Consumer Focus Scotland welcomes the opportunity to respond to Ofcom’s second consultation on the award of 800MHz and 2.6GHz spectrum. As with our submission to the initial consultation document in 2011, we have not addressed every question detailed in the consultation document. Rather we will focus your attention to some key issues of importance to [...]
News: Post office transformation programme must deliver a reliable and sustainable local network – says Consumer Focus Scotland
Published: 9 March 2012
Responding to Post Office Limited’s plans for a network transformation programme which will turn 6,000 branches into Post Office ‘Locals’ and ‘Mains’1, Trisha McAuley, Depute Director of Consumer Focus Scotland, said: ‘The Post Office network needs to be put on a firm footing for the future, so it can continue to serve communities who rely [...]