Archive for the ‘Annie McGovern’ Topic
News: Watchdog calls for 21st century revamp of parcel service
Published: 10 August 2012
Thousands of people across the country are being penalised by poor parcel delivery services, watchdog Consumer Focus Scotland said today. Nearly 1 in 3 people have difficulties getting their parcel because of inconvenient opening hours at local delivery offices and collection points are too far away for over 1 in 10 people. The latest probe [...]
Report: Effective parcel delivery in the online era – what consumers in Scotland need
Published: 10 August 2012
Effective parcel delivery is becoming more and more important for consumers in Scotland, driven by online shopping trends. It is particularly important for consumers in rural areas of Scotland, who do not have access to the same high street shopping opportunities as consumers elsewhere. The evidence in this report suggests that consumers want flexible delivery [...]
News: Consumer watchdog response to the Scottish Government’s digital action plan
Published: 31 January 2012
Annie McGovern, digital expert at Consumer Focus Scotland said: “Consumers in Scotland want fast and reliable broadband services and to be able to keep pace with all the new fantastic technology developments the 21st century will offer. Having the right infrastructure in place is absolutely critical to doing this. “These commitments by the Scottish [...]
Evidence: CFS evidence to the Infrastructure and Capital Investment Committee in relation to the availability and roll-out of broadband in Scotland
Published: 18 November 2011
Consumer Focus Scotland welcomes the opportunity to submit evidence to the Infrastructure and Capital Investment Committee’s call for evidence in relation to its work on the availability and roll out of broadband in Scotland. Our response is largely based on our recently published report ‘Scotland’s Digital Needs’, which provides a comprehensive overivew of Scotland’s digital [...]
News: Internet access improvements welcome but more needs to be done
Published: 16 November 2011
Responding to new internet access figures published by the Office for National Statistics, Annie McGovern, digital expert at Consumer Focus Scotland, said: “It’s welcome news that there has been a fall in the last few months, in the number of people in Scotland who have never used the internet. ‘The best deals are often online [...]
News: Councils urged to offer more services at Post Office counters
Published: 11 August 2011
Call for Scottish Government, councils and Post Office to work together to expand services at post office counters – watchdogScotland’s postal services watchdog, Consumer Focus Scotland, says local authorities could use Scotland’s network of over 1400 post offices to deliver more council services. The watchdog is calling on the Scottish Government to create a ‘high-level [...]
News: Response to research published today by Ofcom on communications markets in Scotland
Published: 4 August 2011
Report – ‘Communications Market Report: Scotland’ Annie McGovern, Policy Manager at Consumer Focus Scotland said: “This report is yet more evidence that many consumers in Scotland are still losing out on the benefits of broadband. “Unlike the rest of the UK, the number of people using broadband north of the border shows no sign of [...]