Publications
Consultation Responses
Scottish Crime and Justice Survey: User Consultation and Information Paper
25 January 2012
Consumer Focus Scotland welcomes the opportunity to respond to the Scottish Government’s consultation and information paper on the Scottish Crime and Justice Survey. Consumer Focus Scotland, and previously the Scottish Consumer Council, one of Consumer Focus Scotland’s predecessor bodies, have had a longstanding interest in the civil justice system, from the perspective of the [...]
Consumer Focus Scotland’s response to the Scottish Government Building Standards Division Consultations
23 January 2012
The Scottish Government’s Building Standards Division consulted on changes to improve the energy efficiency of public and commercial buildings, and to improve the quality of information provided through Energy Performance Certificates. Consumer Focus Scotland welcomes the direction of the proposals, and our response highlights detailed aspects where more could be done to reflect the views [...]
Consumer Focus Scotland response to the Green Deal and ECO Consultation
20 January 2012
Consumer Focus Scotland welcomes the opportunity to contribute our views on the new UK Government Green Deal and Energy Company Obligation. We believe that the new programmes could help reduce costs and improve comfort, if designed to meet the needs of consumers in Scotland. We highlight areas where more needs to be done to make [...]
Response to the Environment, Food and Rural Affairs Committee’s Call for Evidence on Changes to Daylight Saving: Implications for Agriculture and Rural Communities
12 January 2012
Consumer Focus Scotland welcomes the opportunity to respond to the Environment, Food and Rural Affairs Committee’s Call for Evidence into the implications of the proposed changes to daylight saving for rural communities and agriculture
Response to the draft Office of Fair Trading guidance for estate agents consultation – December 2011
12 January 2012
Consumer Focus and Consumer Focus Scotland welcomes the consultation on the draft Office of Fair Trading (OFT) guidance for estate agents. We are grateful for the early sight of the original draft guidance and are able to see that many of our initial informal suggestions have been incorporated into the revised draft forming part of this [...]
Consumer Focus Scotland’s response to Social Care and Social Work Improvement Scotland (the Care Inspectorate) Interim complaints Procedure 2011
22 December 2011
Consumer Focus Scotland welcomes the opportunity to respond to the consultation on the future Care Inspectorate Complaints Procedure. We have long strongly advocated for the development of a simplified complaints process for public services. We believe that such an approach is in the interests of consumers in Scotland. Both the Crerar Review and Fit for [...]
Consumer Focus Scotland’s response to the Scottish Government’s consultation the Creation of a Scottish Civil Justice Council
21 December 2011
Consumer Focus Scotland welcomes the opportunity to respond to this consultation. Consumer Focus Scotland, and previously the Scottish Consumer Council (SCC), one of Consumer Focus Scotland’s predecessor bodies, have had a longstanding interest in civil justice reform. In 2005, the SCC published the first report of the Civil Justice Advisory Group, a group chaired by the [...]
Response to the Scottish Government Consultation on Property Factors (Scotland) Act 2011: Code of Conduct for Property Factors
16 December 2011
Consumer Focus Scotland (CFS) welcomes the opportunity to respond to this consultation on the proposed Code of Conduct to set minimum statutory standards of practice for the property and land management industry. CFS, and previously the Scottish Consumer Council (SCC), one of our predecessor bodies, have had a longstanding interest in property management from [...]
Consumer Focus Scotland’s response to the Scottish Housing Regulator’s consultation on the Regulation of Social Housing in Scotland
23 November 2011
Consumer Focus Scotland welcomes the opportunity to respond to the Scottish Housing Regulator’s consultation on the regulation of social housing in Scotland. Consumer Focus Scotland, and previously the Scottish Consumer Council, one of Consumer Focus Scotland’s predecessor bodies, have had a longstanding interest in housing issues across all sectors in Scotland from the perspective of [...]
Consumer Focus Scotland’s response to SHETL consultation for an incentive mechanism relating to energy not supplied
22 November 2011
Ofgem has proposed an incentive mechanism for transmission companies to keep loss of supply incidents on the transmission network to a minimum. Under Ofgem’s RIIO model which will go live in April 2013; Ofgem will set a target for energy not supplied. Above this level they will levy a penalty on Transmission Companies based on [...]