Reports
Workplan priorities
22 December 2011
In February 2012 we will be publishing our proposed annual work plan for Scotland and will be seeking the views of all our stakeholders in Scotland at this time. If you would like to give us your thoughts on what our key areas of work should be before then please get in touch with us [...]
Legal Capability Seminar Report
21 September 2011
On 27th June 2011, Consumer Focus Scotland held a seminar on legal capability. This was attended by 31 delegates, and included speakers from a variety of organisations, including the Scottish Government, the Public Legal Education Network in England and Wales (Plenet), Health Rights Information Scotland, Money Advice Service, Learning and Teaching Scotland and Consumer Focus [...]
Scotland’s Digital Needs
16 September 2011
Many consumers in Scotland have taken advantage of the benefits that digital technology can bring to achieve major improvements in their experiences – both in private markets and when accessing public services. However, a significant proportion of consumers in Scotland have yet to enjoy the full benefits that the digital revolution can offer. While these [...]
Top Tips for Heating Oil
14 September 2011
Households who rely on heating oil are being encouraged to prepare for winter now in order to get the best deal. On 14 September 2011, Consumer Focus Scotland launched a ‘Top Tips for Heating Oil’ campaign providing vital information to help households keep their bills under control. A poster featuring Top Tips for Heating Oil is available by [...]
Life after work
14 September 2011
Our research aimed to find evidence about what the baby boomer generation will want when they are older and if they are in need of care, and about what kind of services would contribute to them not needing some of the more intensive interventions which will become less affordable, and less compatible with independent living. [...]
Making the difference for consumers in Scotland: Annual Review 2010/11
26 August 2011
Consumer Focus Scotland has worked hard to deliver yet more wins for consumers. We’ve helped put more money back in people’s pockets and made the big arguments to shape services which put the consumer interest first. Here is our Annual Review for 2010-11.
The post office network in Scotland – a front office for consumer access to local government services?
11 August 2011
The UK Government has signalled its intention for the post office to become the ‘front office for government’ which could bring a number of significant benefits for consumers in Scotland. However, responsibility for the delivery of many government and other public services in Scotland is devolved to the Scottish Parliament. Therefore it is for service [...]
Consumer Focus Scotland Annual Plan 2011-12
24 June 2011
Meals and Messages
21 June 2011
Research carried out for Consumer Focus Scotland and Community Food and Health (Scotland), shows vulnerable older people living in their own homes are entirely dependent on where they live as to whether they have access to fresh or frozen meals, lunch clubs or assistance with shopping and food preparation. Researchers discovered that some local authorities [...]
Complaints signposting in the public sector: Report of a Scoping Study
13 May 2011
The overall aim of the scoping study was to explore the feasibility of introducing a signposting service for people who want to complain about public services, and set out the pros and cons of alternative options for providing such a service. The report recommends, in the first instance, that the Scottish Government set up a [...]