Publications
If you require any of our publications in Braille, large print or on audio CD please contact us.
Consumers and the petrol diesel and oil market in Scotland
8 December 2009
This briefing reports on the findings of a Consumer Focus Scotland survey into consumer experience of buying petrol, diesel and oil. Approximately 500 consumers with recent experience of buying petrol, diesel and oil provided information on this market.
Consumers and the home maintenance market in Scotland
8 December 2009
This briefing reports on the findings of a Consumer Focus Scotland survey into consumer experience of buying home-maintenance services. These services include plumbers, decorators, electricians and other individuals and companies that consumers might employ to repair or maintain their homes. Consumers were interviewed if they had recent experience of using these types of services; in [...]
Consumers and the professional services market in Scotland
8 December 2009
This briefing reports on the findings of a Consumer Focus Scotland survey into consumer experience of buying professional services (such as solicitors, accountants, surveyors). Consumers were interviewed if they had recent experience of using these types of services, in total 500 consumers provided information on this market.
Consumers and the estate agent/house-purchase market in Scotland
8 December 2009
This briefing reports on the findings of a Consumer Focus Scotland survey into consumer experiences of buying estate agent/house-purchase services. In total, 500 consumers in Scotland who had recent experience of using estate agent/house-purchase services were interviewed.
Improving the private rented sector in Scotland for the benefit of consumers
8 December 2009
This paper sets out the joint position from Consumer Focus Scotland and Shelter Scotland on some of the key issues affecting tenants in the PRS in Scotland. The paper particularly focuses on the specific needs of the most disadvantaged tenants in this sector. Everyone in Scotland should have access to housing that is safe, affordable [...]
CFS evidence to the Petitions Committee on postcodes
5 December 2009
CFS response to draft Healthcare Quality Strategy for Scotland
1 December 2009
Consumer Focus Scotland works to secure a fair deal for consumers in Scotland in both private markets and public services. In relation to healthcare we have a long-standing commitment to making the health service more responsive to the needs and concerns of patients, and to ensuring that services are safe, effective, and accessible to all [...]
Switching Off: Attitudes to switching energy suppliers among disadvantaged consumers
13 November 2009
In 2008, the Scottish Consumer Council, one of our predecessor organisations, published a report Making Markets Work for Consumers in Scotland – Everyone Benefits. That study showed that Scottish energy consumers were less likely to switch suppliers than those elsewhere in Great Britain. In addition, research commissioned by Ofgem as part of its retail probe [...]
A report on the joint Consumer Focus Scotland and Communications Consumer Panel event on Digital Britain in Scotland
11 November 2009
On June 16 2009, the UK Government published Digital Britain. This report set out the UK Government’s vision for the future of digital communications across the United Kingdom.