Publications
If you require any of our publications in Braille, large print or on audio CD please contact us.
UK Energy Bill LCM – Consumer Focus Scotland submission to SP EET committee
21 January 2011
Consumer Focus Scotland submission to the Scottish Parliament Economy, Energy and Tourism Committee on the UK Energy Bill: Legislative Consent Memorandum
Civil Justice Advisory Group – Summary report
19 January 2011
The Civil Justice Advisory Group has recommended a series of reforms designed to improve the process of dealing with civil disputes in Scotland. The recommendations are designed to address the various needs that users have at each stage in resolving their disputes, to ensure that these are resolved in the most effective way as early [...]
Civil Justice Advisory Group – Full report
19 January 2011
The Civil Justice Advisory Group has recommended a series of reforms designed to improve the process of dealing with civil disputes in Scotland. The recommendations are designed to address the various needs that users have at each stage in resolving their disputes, to ensure that these are resolved in the most effective way as early [...]
CFS response to the Police Complaints Commissioner for Scotland: Draft statutory guidance – Police complaints handling in Scotland
12 January 2011
Consumer Focus Scotland welcomes the opportunity to respond to the Police Complaints Commissioner for Scotland (PCCS), draft statutory guidance – police complaints handling in Scotland. The Scottish Consumer Council (SCC), one of our predecessor bodies, and now Consumer Focus Scotland, have long strongly advocated for the development of a simplified complaints process for public services. [...]
Consumer Engagement in Decision Making: Best Practice from Scottish public services (Report)
4 January 2011
This report celebrates good practice in consumer engagement from across Scotland’s public services. It uses best practice examples, discussions with practitioners and research literature to explore the principles and practice of high quality consumer engagement.
Consumer Engagement in Decision Making: Best Practice from Scottish public services (Leaflet)
4 January 2011
A short leaflet highlighting the key findings of the consumer engagement in decision making project.
Consumer Network’s experiences of broadband services in Scotland
30 December 2010
Access to broadband services increasingly influences how we access essential goods and services. It affects how we work, learn, shop, bank, pay bills and socialise. It can also impact on how we use public services, seek medical care and deal with legal issues. However, the provision of broadband services is also a market in [...]
Response to the public consultation on proposals for the HMIE school inspection framework starting in autumn 2011
20 December 2010
Consumer Focus Scotland welcomes the opportunity to respond to the consultation on the school inspection framework. We are represented on the HMIE external review group for the development of this framework and are pleased that HMIE is consulting on the proposals.
Submission to Scottish Affairs Select Committee Inquiry into Postal Services in Scotland
17 December 2010
Consumer Focus is the statutory consumer watchdog for postal and post office services. We have statutory functions to investigate the number and location of public post offices and responsibility mandated from the UK Government to independently assess post office provision against specified minimum access criteria. Royal Mail’s Licence requires it to provide us with an extensive [...]
Low Carbon Scotland: The Draft Report on Proposals and Policies
9 December 2010
Consumer Focus Scotland’s response to the call for views issued by the Scottish Parliament Committee on Transport, Infrastructure and Climate Change