The ‘Energy Best Deal Scotland’ campaign involved frontline advisors in helping vulnerable people cut their energy bills. In 70 training sessions, across the country, over 800 advisers received detailed training on helping people to switch energy tariffs or supplier. Around 10,000 households are saving up to £765,000 each year on their energy bills as a result. Our evaluation shows that tariff advice can and does help reduce fuel bills and involving frontline advisors, does help reach vulnerable people. Many advisers also told us they would like to signpost clients towards expert energy advice services. Involving frontline advisors is a key route to getting help to vulnerable people and there is considerable potential for a wider range of advisers from intermediary organisations in Scotland to help their clients reduce their energy costs. At the same time, there is potential to embed tariff advice more widely in energy efficiency schemes.
Helping vulnerable people in Scotland to switch and save on fuel bills – an evaluation of energy training for frontline advisors
Published: 3 October 2012