Responding to the smart meter prospectus issued jointly by the Department for Energy and Climate Change and Ofgem today, Trisha McAuley, energy expert at Consumer Focus Scotland, said:
“The measures proposed today are a major step forward for energy customers. We are delighted that the UK Government has made such smart moves in response to our campaigning on the measures needed to make smart meters work for consumers.
“Providing prepay facilities in all smart meters would be a major breakthrough which should cut bills and make payment easier for millions of the poorest customers who have been penalised for years. The recognition that greater safeguards must be developed on consumer protection and privacy should also help to reassure any customers with concerns over this technology.
“However, the unanswered question on many consumers’ lips will remain how much this will cost them and whether they should be writing a blank cheque for smart meters given the cost benefits it will provide to industry.”
ENDS
Notes to editors
- Consumer Focus Scotland is rooted in over 30 years of work promoting the interests of consumers, particularly those who experience disadvantage in society. We work for consumers in all aspects of their lives: as tenants, householders, patients, parents, solicitors’ clients, postal service users, energy consumers and shoppers.
Media contact
For more information please contact Ryan Norton, Communications Manager, on 0141 227 1852 or ryan.norton@consumerfocus.org.uk