Advice
Water
If you have an issue with your current water supply, please call Scottish Water on 0845 601 8855 or visit their website at http://www.scottishwater.co.uk
If you wish to make a complaint about your water and sewerage provider, please contact the Scottish Public Services Ombudsman - 0800 377 7330
Energy
This section gives advice and information on energy issues for both domestic and business consumers. It will help you find out about the best energy deals and check on your consumer rights.
We can also help you make an effective complaint to your energy company or use the new energy ombudsman service.
If you have an energy problem, in the first instance you should contact your energy supplier. If you are dissatisfied with their response, your complaint should be escalated within the supplier in accordance with its complaint handling procedures. Unresolved disputes can be investigated by the Energy Ombudsman. For further details of the Energy Ombudsman’s service click here.
The Citizens Advice Consumer Service can also provide independent information and advice on how to progress your complaint. For further details of this service click here.
For consumers who have been disconnected or threatened with disconnection, or who are unable to pursue their complaint directly with their supplier, the Citizens Advice Consumer Service may refer the case to the Consumer Focus Extra Help Unit for investigation. For further information on the role of the Extra Help Unit click here.
Please note, the energy and advice section resides on our central, UK-wide website, and the following links will transfer you to there.
Post
This section gives advice and information on postal issues and the Post Office network for both household and business consumers. It will help you find detailed information about the postal service and your consumer rights.
Please note, this section resides on our central, UK-wide website, and the following links will transfer you to there.