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	<description>Latest Consumer Focus Scotland News</description>
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		<title>Consumer Futures</title>
		<link>http://www.consumerfocus.org.uk/scotland/features/consumer-futures</link>
		<comments>http://www.consumerfocus.org.uk/scotland/features/consumer-futures#comments</comments>
		<pubDate>Thu, 09 May 2013 12:00:47 +0000</pubDate>
		<dc:creator>Louis Cowan</dc:creator>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[slide]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5825</guid>
		<description><![CDATA[Consumer Minister Jo Swinson today (9 May 2013) announced the transformation of Consumer Focus into Consumer Futures. The change comes in advance of Consumer Futures becoming part of Citizens Advice and Citizens Advice Scotland in April 2014. This website will no longer be updated. Please see www.consumerfutures.org.uk for more information.]]></description>
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		<title>Stories to be told</title>
		<link>http://www.consumerfocus.org.uk/scotland/publications/stories-to-be-told</link>
		<comments>http://www.consumerfocus.org.uk/scotland/publications/stories-to-be-told#comments</comments>
		<pubDate>Fri, 03 May 2013 14:49:02 +0000</pubDate>
		<dc:creator>Lesley Malarkey</dc:creator>
				<category><![CDATA[Publications]]></category>
		<category><![CDATA[Reports]]></category>
		<category><![CDATA[housing]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5817</guid>
		<description><![CDATA[Consumer Focus Investigations, together with Consumer Focus Wales and with the support of Consumer Focus Scotland, has embarked on a detailed review of the mobile homes sector across Great Britain. This review was sparked by a number of worrying stories we heard from residents and representative bodies. This report focuses on the work we undertook [...]]]></description>
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		<title>Regulated Industries Work Plan 2013-14</title>
		<link>http://www.consumerfocus.org.uk/scotland/publications/regulated-industries-work-plan-2013-14</link>
		<comments>http://www.consumerfocus.org.uk/scotland/publications/regulated-industries-work-plan-2013-14#comments</comments>
		<pubDate>Mon, 08 Apr 2013 14:22:27 +0000</pubDate>
		<dc:creator>Louis Cowan</dc:creator>
				<category><![CDATA[Publications]]></category>
		<category><![CDATA[Regulated Industries Unit]]></category>
		<category><![CDATA[Strategic Framework]]></category>
		<category><![CDATA[Work planning]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5797</guid>
		<description><![CDATA[Over the last year we have been undergoing a metamorphosis. We no longer work across the economy and we are now focussed exclusively on representing consumers’ interests in complex regulated markets. Many of the issues we will tackle have profound implications for the future welfare of consumers. RIU Strategic Framework (2013-14)  RIU Work Plan 2013/14 [...]]]></description>
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		<title>Regulated Industries Work Plan 2013/14</title>
		<link>http://www.consumerfocus.org.uk/scotland/features/regulated-industries-work-plan-201314</link>
		<comments>http://www.consumerfocus.org.uk/scotland/features/regulated-industries-work-plan-201314#comments</comments>
		<pubDate>Mon, 08 Apr 2013 14:16:54 +0000</pubDate>
		<dc:creator>Louis Cowan</dc:creator>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[2013/14]]></category>
		<category><![CDATA[Regulated Industries Unit]]></category>
		<category><![CDATA[slide]]></category>
		<category><![CDATA[Strategic Framework]]></category>
		<category><![CDATA[Work planning]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5795</guid>
		<description><![CDATA[﻿Over the last year we have been undergoing a metamorphosis. We no longer work across the economy and we are now focussed exclusively on representing consumers’ interests in complex regulated markets. Many of the issues we will tackle have profound implications for the future welfare of consumers.]]></description>
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		<title>Consumer Focus Scotland welcomes Ofgem&#8217;s decision to levy a significant fine on SSE for systemic failure in its direct selling operations</title>
		<link>http://www.consumerfocus.org.uk/scotland/news/consumer-focus-scotland-welcomes-ofgems-decision-to-levy-a-significant-fine-on-sse-for-systemic-failure-in-its-direct-selling-operations</link>
		<comments>http://www.consumerfocus.org.uk/scotland/news/consumer-focus-scotland-welcomes-ofgems-decision-to-levy-a-significant-fine-on-sse-for-systemic-failure-in-its-direct-selling-operations#comments</comments>
		<pubDate>Wed, 03 Apr 2013 09:22:56 +0000</pubDate>
		<dc:creator>Louis Cowan</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[energy]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5788</guid>
		<description><![CDATA[Trisha McAuley, Senior Director at Consumer Focus Scotland said: “This is not a case of one bad apple or one rogue sales team. The problems at SSE affected the whole direct selling operation and represent a fundamental failure at one of our biggest energy companies. Other companies have also broken direct selling.  This has been [...]]]></description>
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		<title>Consumer Focus Scotland response to Scottish Water&#8217;s consultation &#8216;Shaping the future of your water and wastewater services &#8211; draft strategic projections</title>
		<link>http://www.consumerfocus.org.uk/scotland/publications/consumer-focus-scotland-response-to-scottish-waters-consultation-shaping-the-future-of-your-water-and-wastewater-services-draft-strategic-projections</link>
		<comments>http://www.consumerfocus.org.uk/scotland/publications/consumer-focus-scotland-response-to-scottish-waters-consultation-shaping-the-future-of-your-water-and-wastewater-services-draft-strategic-projections#comments</comments>
		<pubDate>Thu, 14 Mar 2013 16:02:44 +0000</pubDate>
		<dc:creator>Louis Cowan</dc:creator>
				<category><![CDATA[Publications]]></category>
		<category><![CDATA[Responses]]></category>
		<category><![CDATA[water]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5775</guid>
		<description><![CDATA[Consumer Focus Scotland welcomes the opportunity to respond to Scottish Water’s consultation “Shaping the future of your water and waste water services – Draft Strategic Projections”.  We are particularly pleased that both stakeholders and consumers’ views are being sought to set out investment priorities and strategic approaches addressing the challenges lying ahead in the next [...]]]></description>
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		<title>Keeping the heat in Scotland’s homes</title>
		<link>http://www.consumerfocus.org.uk/scotland/features/keeping-the-heat-in-scotlands-homes-2</link>
		<comments>http://www.consumerfocus.org.uk/scotland/features/keeping-the-heat-in-scotlands-homes-2#comments</comments>
		<pubDate>Tue, 05 Mar 2013 11:06:58 +0000</pubDate>
		<dc:creator>Alistair Moses</dc:creator>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[slide]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5763</guid>
		<description><![CDATA[Many households are benefiting from energy efficiency schemes that cut fuel bills, but more could be done to boost take-up. ]]></description>
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		<title>A new voice for consumers</title>
		<link>http://www.consumerfocus.org.uk/scotland/features/tell-us-what-you-think</link>
		<comments>http://www.consumerfocus.org.uk/scotland/features/tell-us-what-you-think#comments</comments>
		<pubDate>Tue, 05 Mar 2013 09:00:44 +0000</pubDate>
		<dc:creator>Louis Cowan</dc:creator>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[slide]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5669</guid>
		<description><![CDATA[Consumer Focus is creating a new voice for UK consumers in the markets that matter most to them and we asked for your help to do this in the most effective way. We are now considering the consultation responses. ]]></description>
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		<title>Consumer Focus Scotland reaction to Royal Mail price announcement today</title>
		<link>http://www.consumerfocus.org.uk/scotland/news/consumer-focus-scotland-reaction-to-royal-mail-price-announcement-today</link>
		<comments>http://www.consumerfocus.org.uk/scotland/news/consumer-focus-scotland-reaction-to-royal-mail-price-announcement-today#comments</comments>
		<pubDate>Fri, 01 Mar 2013 15:45:49 +0000</pubDate>
		<dc:creator>Louis Cowan</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[post-communications]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5759</guid>
		<description><![CDATA[Consumer Focus Scotland reaction to Royal Mail price announcement today Trisha McAuley, Senior Director at Consumer Focus Scotland said: “Posting letters and parcels is an essential service and consumers are looking much harder at value for money and quality of service, even on the price of a stamp. “This year’s freeze on stamp prices for [...]]]></description>
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		<title>Consumer Focus Scotland response to Centrica Results statement</title>
		<link>http://www.consumerfocus.org.uk/scotland/news/consumer-focus-scotland-response-to-centrica-results-statement</link>
		<comments>http://www.consumerfocus.org.uk/scotland/news/consumer-focus-scotland-response-to-centrica-results-statement#comments</comments>
		<pubDate>Wed, 27 Feb 2013 10:43:29 +0000</pubDate>
		<dc:creator>Alistair Moses</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[British Gas]]></category>
		<category><![CDATA[centrica]]></category>
		<category><![CDATA[Preliminary Results for 2012]]></category>
		<category><![CDATA[price rises]]></category>
		<category><![CDATA[profits]]></category>

		<guid isPermaLink="false">http://www.consumerfocus.org.uk/scotland/?p=5754</guid>
		<description><![CDATA[We should not be surprised if consumers regard these results, and the warning of price rises to come, with a mix of resentment and dread.]]></description>
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