About Us

Our Vision

Simple: ‘more power to the people’.

We want consumers, particularly those more vulnerable, to have a voice in relation to the goods and services they receive.

Despite major advances in UK consumers’ rights over the past couple of decades, there is still a huge amount of to do, and many improvements that need to take place. All too often, consumers still receive inadequate service or aren’t given value for money. Worse, the most vulnerable are also sometimes the ones who are treated worst or pay most.

We will work both with and on behalf of consumers to address these problems and make a difference to people’s lives.

When every organisation, business and market has a consumer focus, our work will be done.

To find out more about how we define the word ‘consumer’ and why we think a consumer approach is helpful in a wide range of settings, look at our guide ‘Consumer – what’s in a name?’ – available to download by clicking here.