Publications
If you require any of our publications in Braille, large print or on audio CD please contact us.
Within reach? Consumer reactions to new post office outreach services
10 June 2009
Within reach? builds on research by our predecessor body Postwatch examining the introduction of new outreach facilities. These are being used in areas that have lost their Post Office as a result of the Network Change Programme. The research explores initial consumer satisfaction with outreaches and indentifies recommendations to improve the outreach service for consumers.
The Digital Divide
26 May 2009
Consumer Focus’ report highlights the divide between those who can and cannot afford broadband, and how it could derail the Government’s target of achieving near universal participation in the digital economy.
Raising the SAP – Tackling fuel poverty by investing in energy efficiency
13 May 2009
Consumer Focus’ report Raising the SAP highlights that a retrofit programme that aims to bring properties in England up to the energy efficiency standard of a home built today would remove 83 per cent of fuel poor households from fuel poverty. The report shows that an investment of £3 billion per year is needed, for seven [...]
Feast to famine
17 April 2009
Consumers on low incomes with no savings are being hit hardest as high street lending dries up and many will be forced to borrow from unregulated, sub-prime money lenders unless Government makes new, affordable forms of credit available. From Feast to Famine is a study looking at how consumer credit is being rationed during the [...]
Streetwise – real people, real issues
16 March 2009
Consumers in the UK lost out on billions of pounds in 2008 because of problems with goods and services. Getting a fair deal for consumers is more important in 2009 than ever before. Times are tough and will get worse before they get better. But we find that consumers are increasingly streetwise.
Rating Regulators
26 February 2009
Rating Regulators examines issues such as transparency, access, how regulators grasp the broader perspective, how they intervene on behalf of vulnerable individuals, how they use enforcement tools when necessary – and aims to ensure that regulation of markets stays connected to its original purpose – namely to benefit the consumer. Executive summary /Crynodeb Weithredol Financial [...]
