Publications
Consultation responses
2012
February
- Consumer Focus response to the call for evidence of the Digital Copyright Exchange (DCE) feasibility study (Phase 1) (PDF 1.2MB)
- Consumer Focus response to Ofgem consultation on Project TransmiT (Electricity transmission charging: assessment of options for change) (PDF 937KB)
- Consumer Focus response to non-domestic Retail Market Review (RMR) (PDF 937KB)
- Consumer Focus response OFT continuous payment authorities draft guidance (PDF 152KB)
- Consumer Focus response to Ofcom consultation in relation to Review of Regulatory Conditions Postal Regulation (PDF 472KB)
January
- Consumer Focus response to Statement of Charging Principles (PDF 60KB)
- Consumer Focus response to BIS Call for Evidence on EU Proposals on Alternative Dispute Resolution (PDF 969KB)
- Consumer Focus comments on Draft Framework Regulations vJan 2012 (PDF 588KB)
- Consumer Focus comments on Draft Revised Agreements and Licence Conditions vJan 2012 (PDF 588KB)
- Consumer Focus comments on Draft SIs and ECO order vJan 2012 (PDF 583KB)
- Consumer Focus response to Green Deal Energy Company Obligation consultation (PDF 815KB)
- Consumer Focus comments on Green Deal Code of Practice (PDF 670KB)
- Consumer Focus response public use of EPC data (PDF 219KB)
2011
December
- Consumer Focus response to consultation on Feed-in Tariffs for Solar PV (PDF 663KB)
- Consumer Focus feedback to BSG regarding traffic management code (PDF 2.7MB)
- Consumer Focus response to the Ofcom consultation in relation to Securing the Universal Postal Service (PDF 674 KB)
- Consumer Focus response to the consultation on Transparency and the Financial Ombudsman Service (PDF 311KB)
- Consumer Focus response to the BIS consultation on mutualisation of the post office (PDF 212KB)
November
- Consumer Focus response to Ofgem consultation on domestic classification (PDF 112KB)
- Consumer Focus comments on v0 27 of Smart Meter Installation code of practice final (PDF 1.2MB)
- Consumer Focus response to SMIP consultation on licence conditions for a code of practice for the installation of meters (PDF 1MB)
- Consumer Focus response to Hills interim report (PDF 210KB) - see also New definition of fuel poverty: an analysis
- Consumer Focus response to social monitoring obligations review (PDF 155KB)
- Consumer Focus response to open data consultation (PDF 85KB)
October
- Consumer Focus response to DECC’s call for evidence on data access and privacy (PDF 421KB)
- Consumer Focus response to Ofgem consultation on commercial interoperability (PDF 187KB)
- Consumer Focus and Citizens Advice response to notification of Digital Economy Act cost sharing order (PDF 1.4MB)
- Consumer Focus response to Ofgem consultation on tackling theft of gas (PDF 905KB)
- Consumer Focus response to the BIS consultation – Empowering and Protecting Consumers (PDF 1.1MB)
- Consumer Focus response to establishing minimum standards for collecting societies D2 (PDF 251KB)
September
- Consumer Focus response to Joint Committee on the Financial Services Regulatory bill (PDF 995KB)
- Consumer Focus response to Ofcom’s consultation on postal regulation (PDF 156KB)
- Consumer Focus response to the Parliamentary Ombudsman consultation on direct access (PDF 907KB)
- Consumer Focus response to Postcomm’s consultation on delivery to neighbour and compensation (PDF 480KB)
- Consumer Focus response to HMT consultation on Financial Services bill (PDF 978KB)
August
- Consumer Focus response to Joint Committee on the Financial Services Regulatory bill (PDF 984KB)
- Consumer Focus response to OFT debt management guidance (PDF 51KB)
- Consumer Focus submission to Payments Council regarding continuous payment authorities (PDF 152KB)
- Consumer Focus response to Postcomm’s consultation on changes to Condition 7 of Royal Mail’s licence (PDF 63KB)
July
- Consumer Focus response to Postcomm’s consultation on international mail (PDF 354KB)
- Comments on providing an accurate and up-to-date account balance via the IHD – FPAG-Consumer Focus-AGE UK-Sustainability First (PDF 594KB)
- Consumer Focus comments on v.0. 18 of Smart Meter Installation code of practice (PDF 1.1MB)
- Consumer Focus interim response to the consultation on empowering and protecting consumers (PDF 939KB)
- Consumer Focus response to the Law Commissions’ consultation on consumer redress for misleading and aggressive practices (PDF 512KB)
- Consumer Focus response to Ofgem consultation SLC 23 guidance (PDF 153KB)
- Consumer Focus response to a communications review for the digital age (PDF1MB) - Also see Consumer representation for the 21st century (PDF 383KB)
- Consumer Focus response to the Independent Banking Commission consultation (PDF 1.1MB)
June
- Consumer Focus response to CAA consultation on passenger representation and complaint handling (PDF 881KB)
- Consumer Focus submission Hills review (PDF 176KB) - see also the End Fuel Poverty Coalition submission to Hills Review (PDF 860KB) to the DECC call for evidence for the Hills fuel poverty review (which we support)
- Consumer Focus response to a competition regime for growth (PDF 906KB) - Also see Annex Consumer representation for the 21st century (PDF 383KB)
- Consumer Focus response to Ofgem Retail Market Review (PDF 1.2MB)
- Consumer Focus response to OFT consultation on debt collection guidance (PDF 311KB)
May
- Consumer Focus response to Postcomm’s consultations on the universal service analysis of markets and access review (PDF 454KB)
- Consumer Focus response to Postcomm’s consultation on regulatory safeguards (PDF 416KB)
- Consumer Focus response to consultation on ‘right to buy’ (PDF 945KB)
April
- Consumer Focus response to the Spring Package: Addressing consumer protection issues (PDF 540KB)
- Consumer Focus submission to Ofcom web blocking technical feasibility assessment (PDF 190KB)
- Consumer Focus response to EC consultation on collective redress (PDF 303KB)
- Consumer Focus response FSAs consultation on DP 11 1 Product intervention (PDF 447KB)
- Consumer Focus reponse to Ofcom consultation on changes to General Conditions and Universal Service Conditions (PDF 412KB)
- Consumer Focus response to HMT consultation on a new approach to financial regulation building a stronger system (PDF 426KB)
March
- Consumer Focus response to HM Treasury consultation on simple financial products (PDF 366KB)
- Consumer Focus response to reforming the consumer credit regime (PDF 414KB)
- Consumer Focus response to report on IPR enforcement (PDF 68KB)
- Consumer Focus response to the Bailey review on sexualisation and commercialisation of childhood (PDF 848KB)
- Consumer Focus response to consultation on a microgeneration strategy (PDF 1MB)
- Consumer Focus response to the European Commission’s consultation on Alternative Dispute Resolution (PDF 924KB)
- Consumer Focus response to DECC consultation on Electricity Market Reform (PDF 1MB)
- Consumer Focus response to Ofcom consultation on simplifying non-geographic nos (PDF 329KB)
- Consumer Focus response to OFT mental capacity consultation (PDF 103KB)
- Consumer Focus response to Ofgem consultation on domestic rollover (PDF 67KB)
- Consumer Focus response to independent review of IP and Growth Part 1 the institutional foundations for competition innovation and growth (PDF 825KB)
- Consumer Focus response to independent review of IP and Growth Part 2 fair use, licensing solutions and appropriate enforcement (PDF 4.8MB)
February
- Consumer Focus response to off-grid energy market study (PDF 251KB)
- Consumer Focus response to FSA MMR Distribution and Disclosure consultation (PDF 223KB)
- Consumer Focus response to Ofgem’s proposed corporate strategy and plan (PDF 926KB)
- Consumer Focus response to BIS’s call for evidence: Principles for economic regulation (PDF 440KB)
- Consumer Focus response to Ofcom draft annual plan 2010/11 (PDF 336KB)
- Consumer Focus response to OFT draft annual plan 2011-12 (PDF 562KB)
- Consumer Focus response to consultation on carbon price floor (867KB)
- Consumer Focus response to MOJ’s Review on Civil Costs (PDF 1MB)
- Consumer Focus response to Ofgem’s strategy for the next gas distribution and transmission price controls (PDF 1MB)
January
- Consumer Focus response to EC green paper on contract law (PDF 156KB)
- Consumer Focus response to classifications of domestic customer and premises (PDF 123KB)
- Consumer Focus response to raising government programme supplier threshold (PDF 120KB)
- Consumer Focus response to proposed modifications to SLC23 (PDF 549KB)
- Consumer Focus response to personal data protection in the European Union (PDF 347KB)
- Consumer Focus response to Postcomm’s Laying the foundations for a sustainable postal service January 2011 (PDF 288KB)
- Consumer Focus response to the Digital and Creative Industries Growth Review call for evidence (PDF 808KB)
- Consumer Focus response to Modernising Commissioning (PDF 93KB)
2010
December
- Consumer Focus NO2ID Privacy International OII response to data storage within the meter
- Consumer Focus response to the draft BEAMA consideration paper for SMDG Sub Group 1
- Consumer Focus response to the FSA consultation CP 10 21 Consumer Complaints
- Consumer Focus Response to BIS on Managing Borrowing and Dealing with Debt
- Consumer Focus response to the consultation on the legal deposit of non-print works
- Consumer Focus response to consultation on the energy performance of buildings
- Consumer Focus response to the Home Office consultation of Investigatory Powers Act 2000
- Consumer Focus response to notification of online infringement of copyright initial obligations sharing of cost order
- Consumer Focus response to BIS consultation on the implementation of the revised EU electronic communications framework
November
- Consumer Focus response on setting the value of claims heard in the Patents County Court
- Consumer Focus response to Ministry of Justice consultation on EC green paper
- Consumer Focus response to the Ofcom strategic review of consumer switching
- Consumer Focus response to Ofgem’s open letter consultation on innovation stimuli (PDF 141KB)
- Consumer Focus response to Independent Banking Commission call for evidence (PDF 240KB)
- Consumer Focus Response to FSA Mortgage Market Review Responsible Lending consultation paper (PDF 276KB)
- Consumer Focus response to Ofgem’s Project Transmit (PDF 153KB)
- Consumer Focus response to the EC consultation on e-commerce (PDF 350KB)
- Consumer Focus response to the Health white paper (PDF 355KB)
- Consumer Focus response to Liberal Democrat consultation on information technology and intellectual property (PDF 472 KB)
October
- Consumer Focus response to Smart Metering Implementation Programme Non-domestic sector
- Consumer Focus response to Smart Metering Implementation Programme Rollout strategy
- Consumer Focus response to Smart Metering Implementation Programme Data Privacy and Security
- Consumer Focus response to Smart Metering Implementation Programme Consumer Protections
- Consumer Focus response to Smart Metering Implementation Programme In-home display
- Consumer Focus response to the review of Ofwat A call for evidence
- Consumer Focus evidence to Environmental Audit Committee Inquiry Green Investment Bank
- Consumer Focus response to Treasury inquiry – A new approach to financial regulation final
- Consumer Focus response to Ofgem’s consultation for amending SLC 23
- Consumer Focus response to the OFT consultation on e-consumer protection strategy
- Consumer Focus response to Ministry of Justice call for evidence on the current data protection legislative framework
September
- Consumer Focus response to Smart Metering Implementation Programme Implementation Strategy
- Consumer Focus response to FSA Mortgage Market Review (Part 1)
- Consumer Focus response to Directgov review
- Consumer Focus response to Policing in the 21st century reconnecting police and the people
- Consumer Focus response to EC consultation on net neutrality
- Consumer Focus response to FSA consultation on foodborne disease strategy 2010-2015 (see also our briefing paper)
- Consumer Focus response to revision of typical domestic consumption values
- Consumer Focus response to DECC call for evidence – review of Ofgem
- Consumer Focus response to Ofgem GB wholesale electricity market liquidity summer 2010 assessment
- Consumer Focus response to Ofgem’s consultation Regulating energy networks for the future
- Consumer Focus response to the Lending Code Review
- Consumer Focus response to Ofcom consultation on net neutrality
- Consumer Focus response to HMRC consultation on postal VAT
- Consumer Focus response to DECC call for evidence – review of Ofgem
August
- Consumer Focus response to Postcomm’s Laying the foundations for a sustainable postal service
- Consumer Focus response to BIS call for evidence – Consumer Rights Directive: Allowing contingent or ancillary charges to be assessed for unfairness
July
- Consumer Focus response to Ofcom consultation on Digital Economy Act 2010 Draft Initial Obligations Code
- Consumer Focus response to Ofcom consultation on tackling abandoned and silent calls
- Consumer Focus response to European Commission consultation on transparency and integrity of wholesale markets
- Consumer Focus response to PhonepayPlus consultation on new code
- Consumer Focus response to barriers to entry consultation
June
- Consumer Focus response to Low Carbon Skills consultation
- Consumer Focus response to Ergeg retail consultation
- Consumer Focus response to Ofcom consultation on wholesale mobile voice call termination
- Consumer Focus response to Social Fund reform
- Consumer Focus response to the FSA, FOS and OFT review of consumer complaints (emerging risks and mass claims)
May
- Consumer Focus response to the National lottery Commission consultation on Camelot’s application to offer ancillary services through National Lottery Infrastructure
- Consumer Focus response to Ofcom review of non geographic calls services
- Consumer Focus response to consultation on the pilot operation of civil sanction powers
- Consumer Focus response to DECC Consultation response 3rd package implementation
- Consumer Focus response to CLG consultation on making better use of Energy Performance Certificates (EPC) and data
- Consumer Focus response to the consultation on online infringement of copyright (initial obligations) cost sharing
- Consumer Focus response to consumer redress schemes in gas and electricity
- Consumer Focus response to proposed changes to mobile phone porting
- Consumer Focus response to Ofgem consultation on Supply License Condition 23
- Consumer Focus response to European Commission consultation on universal service principles in e-comms
- Consumer Focus response to ERGE-CEER call for evidence on generation adequacy treatment in electricity
April
- Consumer Focus response to DECC consultation on RHI
- Consumer Focus response to Liquidity proposals for the GB wholesale electricity market
- Consumer Focus response to TPCR4 scope of adapted rollover consultation
- Consumer Focus response to Ofgem’s RPI-X emerging thinking consultation
March
- Consumer Focus response to ICO consultation on code of practice for personal information online
- Consumer Focus response to DECC’s second consultation on improving grid access
- Consumer Focus response to Ofgem’s consultation on Project Discovery policy options
- Consumer Focus response to Gowers 2nd stage copyright consultation
- Consumer Focus response to Ofgem consultation on electricity interconnector policy
- Consumer Focus response – Postcomm Forward Work Plan
- Consumer Focus response Postcomm Quality of Service Monitoring ‘minded to’ decision
- Consumer Focus response to Ofcom consultation on Consumer Complaints Procedures
February
- Consumer Focus response to BIS consultation on Post Office banking
- Consumer Focus response to Ofgem corporate plan
- Consumer Focus response to NHS car parking consultation
- Consumer Focus response to Ofcom Annual Plan 2010-11
- Consumer Focus response to BIS consultation on implementing a landline duty
- Consumer Focus response to the OFT annual plan
- Consumer Focus response to BIS consultation on wireless radio spectrum modernisation
- Consumer Focus response to CLG permitted development rights
- Consumer Focus response to HMT Mortgage Regulation consultation
January
- Consumer Focus response to FSA Mortgage Market Review
- Consumer Focus response to Postcomm’s Consultation Procedures
- Consumer Focus response to CHRE setting standards consultation
- Consumer Focus response to BIS consultation on silent calls
- Consumer Focus response to Ofgem’s impact assessment on unidentified gas
- Consumer Focus response to consultation on the introduction locational BUSoS
- Consumer Focus response to Ofgem’s Quarterly Wholesale/Retail report
- Consumer Focus response to consultation on credit and store cards
- Consumer Focus response to PhonepayPlus 2010-11 business plan
- Consumer Focus response to product placement consultation
- Consumer Focus response to FIT licence conditions consultation
- Consumer Focus response to OFT Review of high cost credit
- Consumer Focus response to the European Commission’s Creative Content reflection consultation
2009
December
- Consumer Focus response to gas SO incentive scheme initial proposals
- Consumer Focus response to electricity SO incentive scheme initial proposals
- Consumer Focus response to Illustrative licence drafting consultation
November
- Consumer Focus response to Project Discovery
- Consumer Focus response to approach and timetable options for TPCR5
- Consumer Focus response to DECC’s consultation – Improving Grid Access
- Consumer Focus response to FSA consultation on front of pack labelling
- Consumer Focus response to shaping the future of care together
- Consumer Focus review of Confidence Code
- Consumer Focus response to Ofgem’s Price Control Pension Principles Third Consultation document
October
- Consumer Focus response to ‘Fair and flexible‘ (Communities and Local Government consultation)
- Consumer Focus response to Ofcom consultation: mobile number portability
- Consumer Focus response to DWP consultation on the Energy Costs Support Scheme
- Consumer Focus response to DECC’s Delivering secure low carbon electricity: a call for evidence
- Consumer Focus response to Ofgem’s Electricity distribution structure of charges project: Distribution Network Operators’ proposal for a common methodology at lower voltages
- Consumer Focus response to Postcomm’s consultation on Royal Mail’s Price Control from April 2010
- Consumer Focus response to the Office of Fair Trading consultation on Irresponsible lending – OFT guidance for creditors
- Consumer Focus response to consultation on Renewable Electricity Financial Incentives 2009
- Consumer Focus response to Food Standards Agency consultation review of regulatory framework
- Consumer Focus response to the European Commission’s consultation on ‘Post-i2010: priorities for new strategy for European information society (2010-2015)’
- Consumer Focus response to Ofgem’s initial proposals on charging methodology governance
- Consumer Focus response to the European Commission’s ‘Monitoring Consumer Markets’ discussion paper
- Consumer Focus response to Conservative Party consultation on the personal ownership of health records
September
- Consumer Focus response to Ofgem’s five year strategy for 2010-2015
- Consumer Focus response to the consultation on legislation to address illicit peer-to-peer (p2p) file-sharing
- Consumer Focus response to vertical restraints block exemption regulation
- Consumer Focus response to MOJ’s Consultation Paper on Damaged Based Agreement
- Consumer Focus response to energy supply probe – proposed retail market remedies decision document
- Consumer Focus response to Ofcom mobile sector assessment second consultation
- Consumer Focus response to Ofgem’s industry code governance review initial proposals: major policy reviews and the role of code administrators
- Consumer Focus response to Price Control Pension Principles Consultation document
- Consumer Focus response to Ofgem’s Electricity Distribution Price Control Review – Initial Proposals
- Consumer Focus response to proposed changes to the SAP assessment
- Consumer Focus response to Defra’s consultation on the Adaptation Reporting Power in the Climate Change Act 2008
- Consumer Focus submission to the Office of Fair Trading High Cost Consumer Credit Review
- The Business Case for Investing in Pro-active Privacy Protection
August
- Consumer Focus response to DECC’s consultation on smart metering for electricity and gas
- Consumer Focus response to Ofgem’s Further Consultation on CAP170
- Consumer Focus response to Postcomm’s Exception to the Universal Service – local holidays consultation
- Consumer Focus response National Grid’s Operating the Electricity Transmission Networks in 2020 – initial consultation
- Consumer Focus response to the private rented sector: professionalism and quality – the Government response to the Rugg Review consultation
- Consumer Focus response to Lord Justice Jackson’s Review on Civil Costs
July
- Consumer Focus response to Ofcom Premium Rate Services Scope Review
- Consumer Focus response to Ofcom wholesale mobile voice call termination
- Consumer Focus response to Ofgem’s Review of industry code governance – environment and code objectives
- Consumer Focus response to revised licence conditions: customer information, debt blocking and sales & marketing
- Consumer Focus response to Ofgem’s Addressing undue discrimination – decision document
- Consumer Focus response to proposed retail market remedies relating to automatic contract rollovers for micro business consumers
- Consumer Focus response to Intellectual Property Office Copyright Tribunal consultation
- Consumer Focus response to Ofgem’s The “timing out” of Authority decisions on modification proposals
- Consumer Focus letter to the Office of Fair Trading on Centrica’s acquisition of British Energy
- Consumer Focus response to Ofgem’s Liquidity in GB wholesale energy markets consultation
June
- Consumer Focus response to consultation on regulatory independence
- Consumer Focus response to consultation on the proposed CAPS and BCAPS Code
- Consumer Focus response to Ofcom’s Quality of service customer review: second consultation
- Consumer Focus response to the Department for Transport consultation on ‘Reforming the framework for the economic regulation of UK airports’
- Consumer Focus response to access and inclusion consultation
- Consumer Focus response to Food Standards Agency consultation
- Statutory consultation on collective licence modification proposal for a common distribution charging methodology for the high and low voltage networks
- Electricity distribution price control review methodology and initial results paper
- Consumer Focus response to Ofgem’s CAP170 impact assessment and consultation
May
- Consumer Focus submission to Energy Supply Probe – proposed retail market remedies consultation
- Consumer Focus submission to Direct Debit arrangements – Ofgem report and consultation
- Consumer Focus letter to the Conservative Review of Creative Industries
- Consumer Focus submission to the Conservative Review of Creative Industries
- Consumer Focus response to OFT consultation on second charge lending
- Consumer Focus response to apComms enquiry
- Consumer Focus response to Consultation on Heat and Energy Saving Strategy (HESS)
- Community Energy Saving Programme
- Ticketing and ticket touting
- Addressing market power concerns in the electricity wholesale sector – initial policy proposals
- Addressing undue discrimination – final proposals
- Review of Industry Code Governance – Code Administrators’ Working Group
- Consumer Focus response to Postcomm’s Financial implications of quality of service failure due to industrial action – 2009-10
April
- Civil Mediation Councils: Voluntary System of Registration for Mediators & Mediation Organisations
- Financial Inclusion: Ensuring access to a basic bank account
- Submission on Amendments to the Carbon Emissions Reduction Target – Consultation Proposals
- Regulating energy networks for the future: RPI-X@20 Principles, Processes and Issues – Consultation
March
- Legal Services Board Workplan
- Copyright in a digital age – What role for a Digital Rights Agency ? (discussion paper)
- Committee on Internal Market & Consumer Protection on the Consumer Rights Directive
- Submission on Ofgem Regulation of Marketing to Domestic Customers
- 65 day notice period for unilateral contract variations (Supply Licence Condition 23)
- BEUC Consultation upon Energy Billing Practices in EU member states
- Consumer Focus response to Royal Mail’s application to introduce a sustainable mail product – Postcomm consultation
- Care Quality Commission consultation on Reviews in 2009/10
- Care Quality Commission consultation on their draft Statement of involvement
February
- Office of Fair Trading Draft Annual Plan 2009 – 10
- Law Commission & Scottish Law: Joint Consultation Paper on Consumer Remedies for Faulty Goods
- Consumer Code for Home Builders
- Digital Britain
- Consumer Focus Tips
- Consumer Remedies
- Office of Fair Trading on the proposal to accredit the EnergySure Code of Practice for the Face-to-Face Marketing of Energy Supply
- Ofgem Review of current Debt Blocking Arrangements
- Code Governance Review
- Addressing unfair price differentials
- Electricity Distribution Price Control Review Policy paper
- Ofgem Proposed Corporate Strategy and Plan 2009-2014
- Intellectual Property Office: The Future: developing a copyright agenda for the 21st Century
- Defending Critical Infrastructure
January
- Department of Communities & Local Government’s Digital Inclusion Plan
- Civil Litigation, Royal Courts of Justices
- BERR Consultation on EU Proposals for a Consumer Rights Directive
- The “timing out” of Authority decisions on modification proposals
- Review of Industry Code Governance – Environment and Code Objectives
- Next steps in delivering the electricity distribution structure of charges project
- Transmission Access Review – Initial consulatation on enhanced transmission investment incentives
2008
December
November
- Regulatory Budgets
- Consumer Focus Response to Ofcom Consultation: Mobile citizens, Mobile consumers
- Energy Supply Probe Initial Findings – Letter
- Energy Supply Probe Initial Findings – Full Response
- Response to the European Commission on the proposed merger of British Energy and EDF
- Consumer Focus response to a new way of handling parents’ complaints about school issues
October
