Policy & Research

Post

Quarterly post reports

In order to keep you up to date with the work that Consumer Focus is carrying out on postal issues, we now produce a quarterly post report. This covers Royal Mail’s performance against its Quality of Service targets, investigations we are undertaking on behalf of consumers and general updates on key issues in the changing postal sector.

Our latest report is for March 2011.

Document Download: March 2011 post update report Size: [304 KB]

Document Download: December 2010 post update report Size: [162 KB]

Document Download: September 2010 post update report Size: [168 KB]