Policy & Research

Background briefings

Post Office Local

Post Office Ltd is currently trialling a new service model called ‘Post Office Local’ (sometimes referred to as ‘Essentials’). These services are typically operated in retail premises offering post office services over the counter of the shop that hosts them rather than at a dedicated post office counter. 

We will be monitoring these outlets and undertaking research to assess consumer satisfaction with them so that we can secure any necessary improvements or changes to the service to ensure that they meet consumer needs. 

Post Office Local outlets offer a core range of Post Office services, including: 

  • First and Second Class mail
  • stamps and postage labels
  • Recorded Signed For and Special Delivery post
  • home shopping returns
  • Inland Parcel Services up to a 6kg weight limit
  • Royal Mail International Standard and Priority mail
  • Printed Paper and Small Packet up to 5kg weight limit
  • International Signed For and Airsure
  • pension and benefit payments, including Post Office Card account withdrawals and green giro cheques
  • rod fishing licences
  • personal and business banking withdrawals and deposits via chip and pin
  • postal orders
  • key recharging
  • electronic bill payments
  • swipecard bill payments
  • e top-ups
  • e-vouchers
  • pre-order travel money