Policy & Research

Energy

Few services have as big an impact on consumers as the supply of gas and electricity. It reaches into every home, it keeps us warm and makes modern life possible. But it does all this at a price and for over five million households that amounts to more than 10 per cent of their income.

Energy really matters to consumers and it forms the largest programme of work at Consumer Focus.

What Consumer Focus is doing

Steps to decarbonise the energy sector and make homes more energy efficient come with a huge price tag but also with enormous potential to benefit consumers. We make sure that the interests of consumers are represented at the heart of major policy and practical decisions.

If consumers have the power to demand the best value and service from energy companies, then they can transform their experience. That means equipping them with the information and skills to do it themselves or to work with suppliers to change they way they deal with their customers.

If you are at a disadvantage in this market it can have dire consequences. We are here to safeguard the interests of those consumers who cannot afford to keep warm, who have less real choice or find dealing with companies especially difficult.

See our briefing on the second reading of the energy bill.

Latest News

  • DECC’s analysis on energy and climate change policies

    27 March 2013

    Responding to the Department of Energy and Climate Change’s (DECC) Impact Assessment, Audrey Gallacher, Director of Energy at Consumer Focus, said:  ‘All serious projections show that our energy bills are likely to keep rising. Consumers have had to weather any number of energy price storms over recent years, and although the ‘cushion’ effect set out [...]

  • Centrica Results statement

    27 February 2013

    Responding to Centrica’s Preliminary Results for 2012, Audrey Gallacher, Director of Energy at Consumer Focus, said: ‘Perhaps we should not be surprised to see higher profits after a cold winter and with the prospect of significant investment in our energy infrastructure.  But this announcement comes after more price rises last year, record numbers in fuel [...]

  • Ofgem statement on market reforms

    21 February 2013

    Responding to Ofgem’s statement on the Retail Market Review, Mike O’Connor Chief Executive of Consumer Focus said: ‘These reforms are welcome and over due.  We have allowed what should be a fair market for an essentially simple service to become a byword for complexity and confusion. ‘Energy suppliers know that consumers do not have confidence [...]

  • Ofgem’s warning of future energy bill rises

    19 February 2013

    Responding to Ofgem’s warning of future energy bill rises, Mike O’Connor, Chief Executive, Consumer Focus, said:  ‘Keeping the lights on is a real challenge which the nation has to meet.  We need to invest but we also need to think about how we protect the most vulnerable consumers who can least afford higher prices.  In [...]

more news on: energy

Latest Publications

  • Smart Prepayment in Great Britain – Making prepay energy work in a smart world

    Smart Prepayment in Great Britain (cover)

    8 May 2013

    The regulatory framework for smart meter rollout in Great Britain has been under development for a number of years. Consumer Focus, as the statutory watchdog for energy consumers, has been representing customers’ interests as part of this process. Accenture, the global management consulting, technology services and outsourcing company, has been involved in supporting a large [...]

  • Smart Metering Prepayment in Great Britain (Executive summary) – Making prepaid energy work in a smart world

    Smart Metering Prepayment in Great Britain (cover)

    27 March 2013

    The regulatory framework for smart meter roll-out in Great Britain has been under development for a number of years. Consumer Focus, as the statutory watchdog for energy consumers, has been representing customers’ interests as part of this process. Accenture, the global management consulting, technology services and outsourcing company, has been involved in supporting a large [...]

  • Switched on? Consumer experiences of energy switching

    Switched on (cover)

    28 January 2013

    Switching should be one of the key ingredients keeping our energy market competitive. In theory, consumers voting with their feet over which energy company they use should help keep energy firms on their toes – competing on pricing to attract new customers and retain their existing ones. But the problem is that energy switching rates [...]

more publications on: energy