As we accelerate towards a world of public services that are ‘digital by default’, will consumer needs, hopes and expectations be met? To address this question, Consumer Focus commissioned social design agency thinkpublic to undertake detailed research in 2011 into what really matters to consumers.
This online public services website was launched in January 2012 and contains the full content of the report and manifesto, formatted to allow you to add your comments and feedback section by section.
