Archive for the ‘postal services bill’ Topic
News: Consumer Focus Post response to Royal Mail price announcement
Published: 1 March 2013
Kellin McCloskey, Head of Postal Policy of Consumer Focus Post said: “Posting letters and parcels is an essential service and consumers are looking much harder at value for money and quality of service, even on the price of a stamp. “This year’s freeze on stamp prices for letters, following the big rise last year, is [...]
News: New nationwide mail delivery option
Published: 17 August 2012
Responding to Royal Mail’s plans to roll-out its delivery to neighbours initiative nationwide, Kellin McCloskey, Head of Postal Policy at Consumer Focus Post, said: ‘As we do more of our shopping online, missed deliveries are becoming an increasing inconvenience for customers. Many people will be at work when deliveries are made and need alternative ways [...]
News: Consumer Focus asks whether our postal service needs to change to stay ahead
Published: 23 July 2012
A new report from Consumer Focus – Sense and Sustainability – explores how 21st century consumers are likely to use the postal service in the future given the range of communication options available to them. The report is intended to encourage debate on how the postal service should change to meet the needs of consumers [...]
News: Consumer Focus’s response to the BIS Select Committee report into the Post Office Network Transformation
Published: 17 July 2012
Consumer Focus welcomes the key findings of this report. It is a comprehensive review of the challenges Post Office Limited (POL) faces in implementing its ambitious Network Transformation programme. It poses a number of questions which need to be addressed for the programme to succeed. Mike O’Connor, Chief Executive of Consumer Focus said: ‘We welcome [...]
News: Consumer Focus Post response to Ofcom consultation on Royal Mail’s ‘delivery to neighbour’ scheme
Published: 11 July 2012
In response to the announcement of Ofcom’s consultation on Royal Mail’s ‘delivery to neighbours’ scheme, Kellin McCloskey, Head of Postal Policy, Consumer Focus Post said: ‘We welcome today’s consultation of a wider roll-out of the delivery to neighbours scheme, as long as it is well promoted and consumers retain the right to opt out if they [...]
News: Consumer watchdog sets out moves needed to make post office changes work better for customers
Published: 11 May 2012
Consumer Focus, the UK postal watchdog, is calling for improvements to the new Post Office Local (PO Local) model, if it is to work better for consumers. The call comes as a new report from the watchdog – ‘Open all hours’ – shows that while the new model has potential benefits, there are unresolved problems [...]
News: NI missing the opportunity to get the most out of Post Offices
Published: 30 April 2012
A new report ‘A front office for government services’ by Consumer Focus Post, the postal consumer champion in Northern Ireland (NI), says post offices could and should be providing more key government services. This would have dual benefits of improving access to services for consumers and increasing the sustainability of the post office network that [...]
Publication: A ‘front office’ for government services – The Post Office in Northern Ireland
Published: 30 April 2012
This discussion paper looks at the general case for promoting the post office as a ‘front office’ for government. It looks in particular at the context of Northern Ireland where the responsibility for public services is configured differently from elsewhere in the UK. It describes what government services are currently accessible via the Northern Ireland [...]
Publication: Letter Lockout
Published: 15 March 2012
The report examines the nature and extent of mail delivery problems experienced by domestic mail consumers in Northern Ireland. Specifically, it assesses how flats with shared access can present particularly intense delivery obstacles affecting Royal Mail and householders alike. It looks at how householders respond to these problems and makes proposals for a way forward [...]
